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<p>To get enhanced call logging data, install our CXD Connector tool to act as a relay between TIM Plus and your 3CX PBX.</p><p>CXD Connector circumvents the built-in SMDR functionality of the 3CX, so there's no need to configure any SMDR settings.</p><p>You can install the Linux version of CXD Connector directly onto your 3CX if you have root access to it, or you can install the Windows version to a separate computer, such as the one which TIM Plus is installed on.</p><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>CXD Connector is a read-only tool; it neither modifies your 3CX configuration nor directly accesses any 3CX internal databases</p></td></tr></table><p><span style="color: rgb(55,65,81);font-size: 1.6em;font-weight: bold;">Installing CXD on your 3CX</span></p><p><span style="color: rgb(55,65,81);">Using SSH, connect to your 3CX using a privileged user account, then enter the following commands:</span></p><table class="wysiwyg-macro" data-macro-name="code" data-macro-parameters="language=bash|theme=RDark" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2NvZGU6dGhlbWU9UkRhcmt8bGFuZ3VhZ2U9YmFzaH0&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre> cd /var/tmp wget https://esd.tri-line.com/open/cxd/cxd_latest_amd64.deb apt install -f ./cxd_latest_amd64.deb </pre></td></tr></table><p><span style="color: rgb(55,65,81);">This will start the text-based installer which consists of a series of prompts to enter the settings described below. Press ENTER at any prompt to accept the default value shown in square brackets.</span></p><p><span style="color: rgb(55,65,81);">If you enter an invalid value (e.g. a port you've chosen is already in use) you will be prompted again until a valid value has been entered. To abort the installation, press CTRL+C.</span></p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Prompt</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><strong>HTTP port [5080]</strong></td><td class="confluenceTd">The default HTTP port to use for web requests.</td></tr><tr><td class="confluenceTd"><strong>HTTPS port [5443]</strong></td><td class="confluenceTd">The default HTTPS port to use for web requests.</td></tr><tr><td class="confluenceTd"><strong>TCP port [7000]</strong></td><td class="confluenceTd">The port used by CXD to emit live event data over a TCP connection. This is the port used when setting up the connection in TIM Plus.</td></tr><tr><td class="confluenceTd"><strong>Authentication Key [<a class="confluence-link unresolved" data-content-title="xxxxxxxxxxxxxxxx" data-linked-resource-default-alias="xxxxxxxxxxxxxxxx" href="#">xxxxxxxxxxxxxxxx</a>]</strong></td><td class="confluenceTd">Choose a secret that you will also use when setting up the connection in TIM Plus. Press ENTER without typing a secret if you want to accept the random secret the installer has generated for you.</td></tr><tr><td class="confluenceTd"><strong>Register product </strong><strong>[YES]</strong></td><td class="confluenceTd"><p>You can choose to register the installation with your Tri-Line account. If you select <strong>YES</strong>, you'll be asked for your <strong>Tri-Line Gateway</strong> login details: username (email) and password.</p><p>If you skip this step, you can assign the installation to a customer account later in the Tri-Line Gateway using your web browser.</p></td></tr></tbody></table><p>After completing the steps above, the installer automatically enrols with the licensing service and starts CXD automatically.</p><p>To connect TIM Plus to your newly-installed CXD service, see <a class="confluence-link" href="#configuring_tim_plus" data-anchor="configuring_tim_plus" data-linked-resource-default-alias="configuring_tim_plus" data-base-url="http://localhost:8090">Configure TIM Plus</a> below.</p><div><span style="color: rgb(55,65,81);font-size: 1.6em;font-weight: bold;"><br /></span></div><div><span style="color: rgb(55,65,81);font-size: 1.6em;font-weight: bold;">Installing CXD on a separate Windows computer</span></div><p><span style="color: rgb(55,65,81);">To get a copy of the Windows version of the CXD Connector, submit a support ticket through our online Gateway or send an email to <a class="external-link" href="mailto:support@tri-line.com" rel="nofollow">support@tri-line.com</a>.</span></p><p><span style="color: rgb(55,65,81);">Once you have the installation package, before you begin installation, please check you have the following information to hand:-</span></p><ul><li>IP address of your 3CX PBX</li><li>A username and password of a privileged account (e.g. root) that the installer can use to SSH in to your 3CX.</li></ul><p><span style="font-size: 10.0pt;">Once you have obtained your copy of the CXD Connector installation package, run it and follow these steps:</span></p><ol><li>Choose an installation location:<br /><span><img class="confluence-embedded-image" src="/download/attachments/28541625/setup_cxd_server.png?version=2&modificationDate=1692196999000" data-image-src="/download/attachments/28541625/setup_cxd_server.png?version=2&modificationDate=1692196999000" data-linked-resource-id="28517092" data-linked-resource-type="attachment" data-linked-resource-default-alias="setup_cxd_server.png" data-base-url="http://localhost:8090" data-linked-resource-container-id="28541625" title="TIM Enterprise > Connect using CXD > setup_cxd_server.png"><br /></span></li><li><span><span>On the “Select Components” section, leave all options selected as default and click <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2J1dHRvbm1hY3JvOkxhYmVsPU5leHR9&locale=en_GB&version=2" data-macro-name="buttonmacro" data-macro-parameters="Label=Next"> </span><span>.</span></span></li><li>On the “<strong>Ready to install</strong>” section, click on <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2J1dHRvbm1hY3JvOkxhYmVsPUluc3RhbGx9&locale=en_GB&version=2" data-macro-name="buttonmacro" data-macro-parameters="Label=Install">.</li><li>Once the installation is complete, the CXD configuration screen will be displayed:<br /><img class="confluence-embedded-image" src="/download/attachments/28541625/cxd_configuration.png?version=1&modificationDate=1691605434000" data-image-src="/download/attachments/28541625/cxd_configuration.png?version=1&modificationDate=1691605434000" data-linked-resource-id="28517093" data-linked-resource-type="attachment" data-linked-resource-default-alias="cxd_configuration.png" data-base-url="http://localhost:8090" data-linked-resource-container-id="28541625" title="TIM Enterprise > Connect using CXD > cxd_configuration.png"><br /><span>Enter the IP address of your 3CX PBX in the first field. The username and password fields </span><span>should be those of a privileged SSH user on your 3CX.</span><br /><span>When you've entered the details, click <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2J1dHRvbm1hY3JvOkxhYmVsPU5leHR9&locale=en_GB&version=2" data-macro-name="buttonmacro" data-macro-parameters="Label=Next"> to attempt the connection to the 3CX.</span><br /><br /></li><li><span>After a successful connection has been established, the next screen allows you to set the ports that CXD will provide, as well as an API Secret:<br /><img class="confluence-embedded-image" src="/download/attachments/28541625/cxd_configuration_2.png?version=1&modificationDate=1691605511000" data-image-src="/download/attachments/28541625/cxd_configuration_2.png?version=1&modificationDate=1691605511000" data-linked-resource-id="28517094" data-linked-resource-type="attachment" data-linked-resource-default-alias="cxd_configuration_2.png" data-base-url="http://localhost:8090" data-linked-resource-container-id="28541625" title="TIM Enterprise > Connect using CXD > cxd_configuration_2.png"><br />The API Secret is randomly generated, but you can choose your own.</span><br /><span>When you've made a note of these details - they'll be needed when connecting TIM Plus to CXD - click <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2J1dHRvbm1hY3JvOkxhYmVsPU5leHR9&locale=en_GB&version=2" data-macro-name="buttonmacro" data-macro-parameters="Label=Next">.<br /></span></li><li><span>When the wizard completes, it automatically starts the CXD Service:</span><span><br /><img class="confluence-embedded-image" src="/download/attachments/28541625/cxd_complete.png?version=1&modificationDate=1691605601000" data-image-src="/download/attachments/28541625/cxd_complete.png?version=1&modificationDate=1691605601000" data-linked-resource-id="28517095" data-linked-resource-type="attachment" data-linked-resource-default-alias="cxd_complete.png" data-base-url="http://localhost:8090" data-linked-resource-container-id="28541625" title="TIM Enterprise > Connect using CXD > cxd_complete.png"></span></li></ol><div><h2><span style="color: rgb(80,80,80);"><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2FuY2hvcjpjb25maWd1cmluZ190aW1fcGx1c30&locale=en_GB&version=2" data-macro-name="anchor" data-macro-default-parameter="configuring_tim_plus">Configuring TIM Plus</span></h2><p><span style="color: rgb(80,80,80);"> </span><span style="font-size: 10.0pt;">Now you've installed CXD, either directly on to your 3CX or on a separate Windows computer, you need to log in to TIM Plus and create a connection to the CXD service:</span></p><div><ol><li><span style="font-size: 10.0pt;"><span style="color: rgb(80,80,80);">Add a new site object by first navigating to the </span><strong>Directory</strong><span style="color: rgb(80,80,80);"> tab:</span></span><br /><span style="font-size: 10.0pt;"><span style="color: rgb(80,80,80);"><img class="confluence-embedded-image" src="/download/attachments/30542817/plus_directory.png?version=1&modificationDate=1716192359549" data-image-src="/download/attachments/30542817/plus_directory.png?version=1&modificationDate=1716192359549" data-linked-resource-id="30531623" data-linked-resource-type="attachment" data-linked-resource-default-alias="plus_directory.png" data-base-url="http://localhost:8090" data-linked-resource-container-id="30542817" title="null > plus_directory.png"><br /></span></span></li><li><span style="font-size: 10.0pt;">Click on the 'Add' dropdown in the 'Sites' panel as shown below:</span><br /><img class="confluence-embedded-image" src="/download/attachments/30542817/add_pbx.png?version=1&modificationDate=1716192359495" data-image-src="/download/attachments/30542817/add_pbx.png?version=1&modificationDate=1716192359495" data-linked-resource-id="30531611" data-linked-resource-type="attachment" data-linked-resource-default-alias="add_pbx.png" data-base-url="http://localhost:8090" data-linked-resource-container-id="30542817" title="null > add_pbx.png"></li><li>Then select 'PBX' as shown below:<br /><img class="confluence-embedded-image" src="/download/attachments/30542817/select_pbx.png?version=1&modificationDate=1716192359547" data-image-src="/download/attachments/30542817/select_pbx.png?version=1&modificationDate=1716192359547" data-linked-resource-id="30531622" data-linked-resource-type="attachment" data-linked-resource-default-alias="select_pbx.png" data-base-url="http://localhost:8090" data-linked-resource-container-id="30542817" title="null > select_pbx.png"></li><li>A ‘<em>Site properties</em>’ panel will pop up. Select the '<em>PBX</em>' tab and fill in as follows:<br /><p><strong>Name</strong>: Name of Site or Location where the PBX is located e.g. London.<br /><strong style="font-size: 10.0pt;">PBX</strong><span style="font-size: 10.0pt;">: Select ‘<em>3CX CXD</em>’ from the drop-down list.<br /></span><strong style="font-size: 10.0pt;">Connection Method</strong><span style="font-size: 10.0pt;">: Select ‘<em>Actively connect to PBX</em>’ from the drop-down list.<br /></span><strong style="font-size: 10.0pt;">Host</strong><span style="font-size: 10.0pt;">: The IP address of the machine where the CXD server was installed.<br /></span><strong style="font-size: 10.0pt;">Password</strong><span style="font-size: 10.0pt;">: This is the ‘<em>API Secret</em>’ created earlier.<br /></span><strong style="font-size: 10.0pt;">Connection Script</strong><span style="font-size: 10.0pt;">: Select '<em>3CX CXD</em>' from the drop-down list.</span></p><br /><img class="confluence-embedded-image" src="/download/attachments/30542817/cxd_connection_plus.png?version=1&modificationDate=1716192359513" data-image-src="/download/attachments/30542817/cxd_connection_plus.png?version=1&modificationDate=1716192359513" data-linked-resource-id="30531615" data-linked-resource-type="attachment" data-linked-resource-default-alias="cxd_connection_plus.png" data-base-url="http://localhost:8090" data-linked-resource-container-id="30542817" title="null > cxd_connection_plus.png"><br /><br /></li><li><span style="font-size: 10.0pt;color: rgb(51,51,51);">An additional benefit of using CXD as the connection method is that <span>TIM Plus can sync with the 3CX </span>Server. A sync will allow you to pull a list of users and devices from the system. This allows you to configure and set up the directory much faster.</span></li><li><span style="color: rgb(51,51,51);">On the “<em>Site Properties</em>” Panel click on the '<em>Sync</em>' tab.</span></li><li><span style="color: rgb(80,80,80);"><span style="color: rgb(80,80,80);"><span style="color: rgb(51,51,51);"><span style="color: rgb(80,80,80);">Enter the following information:</span><br /></span></span></span><p><strong>Host: </strong>IP Address of the machine hosting the CXD server and the HTTP port set earlier when configuring the CXD server (Default 7000).</p><span style="color: rgb(80,80,80);"><span style="color: rgb(80,80,80);"><span style="color: rgb(51,51,51);"> </span></span></span><p><strong>Password</strong>: Click Set, this is the ‘<em>API Secret</em>’ created earlier.</p><span style="color: rgb(80,80,80);"><span style="color: rgb(51,51,51);"><br /></span></span><span style="color: rgb(51,51,51);"><img class="confluence-embedded-image" src="/download/attachments/30542817/sync_new.png?version=1&modificationDate=1716192359504" data-image-src="/download/attachments/30542817/sync_new.png?version=1&modificationDate=1716192359504" data-linked-resource-id="30531613" data-linked-resource-type="attachment" data-linked-resource-default-alias="sync_new.png" data-base-url="http://localhost:8090" data-linked-resource-container-id="30542817" title="null > sync_new.png"></span></li><li><span style="color: rgb(51,51,51);">Click '<strong>Save</strong>' and the users will sync.</span></li><li>Data should now appear within the '<em style="color: rgb(51,51,51);font-size: 10.0pt;">Call view</em><span style="color: rgb(51,51,51);font-size: 10.0pt;">' Tab a test call can be made to confirm this.</span><p><br /><br /></p></li></ol></div><p> </p></div>
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