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<h1>Overview</h1><p>The Custom report allows a wide range of options and filtering criteria to be selected, enabling you to search for very specific phone calls. The results are displayed <span>as an itemised list, grouped by call type: </span><span class="reference">All</span><span>, </span><span class="reference">Outbound</span><span>, </span><span class="reference">Answered</span><span>, </span><span class="reference">Missed</span><span>, </span><span class="reference">Internal</span><span> and </span><span class="reference">Tandem</span><span>.</span></p><p><span><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpVUkw9L2Rvd25sb2FkL2F0dGFjaG1lbnRzLzI3ODUzMTYvY3VzdG9tX3JlcG9ydF8xLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="URL=/download/attachments/2785316/custom_report_1.png"></span></p><h1>Running the report</h1><p class="reference">Click on the <span class="reference">Reports</span> tab and select <span class="reference">Custom report </span>from the left-hand pane. The screen displaying the parameters of the report will appear, where you can configure the entity, period, filters, options and format of the report.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8yNzg1MzE2L2N1c3RvbV9yZXBvcnRfMi5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/2785316/custom_report_2.png"></p><p>For details about how to configure these parameters, refer to the relevant page(s) in the list below:</p><ul><li><a class="confluence-link" href="/display/enterprise/Entity" data-linked-resource-id="1540127" data-linked-resource-type="page" data-linked-resource-default-alias="Entity" data-base-url="http://localhost:8090">Entity</a></li><li><a class="confluence-link" href="/display/enterprise/Period" data-linked-resource-id="1540129" data-linked-resource-type="page" data-linked-resource-default-alias="Period" data-base-url="http://localhost:8090">Period</a></li><li><a class="confluence-link" href="/display/enterprise/Filters" data-linked-resource-id="1540133" data-linked-resource-type="page" data-linked-resource-default-alias="Filters" data-base-url="http://localhost:8090">Filters</a></li><li><a class="confluence-link" href="/display/enterprise/Options" data-linked-resource-id="1540135" data-linked-resource-type="page" data-linked-resource-default-alias="Options" data-base-url="http://localhost:8090">Options</a></li><li><a class="confluence-link" href="/display/enterprise/Format" data-linked-resource-id="1540131" data-linked-resource-type="page" data-linked-resource-default-alias="Format" data-base-url="http://localhost:8090">Format</a></li></ul><h1>Creating the report</h1><p>When you have configured the report's parameters, click on the <span class="button">Run now</span> button to run the report immediately; alternatively, you can <a class="confluence-link" href="/display/enterprise/Saving+reports" data-linked-resource-id="1540141" data-linked-resource-type="page" data-linked-resource-default-alias="Saving reports" data-base-url="http://localhost:8090">save the report's definition</a> or <a class="confluence-link" href="/display/enterprise/Scheduling+reports" data-linked-resource-id="1540139" data-linked-resource-type="page" data-linked-resource-default-alias="Scheduling reports" data-base-url="http://localhost:8090">schedule the report for future delivery</a>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8yNzg1MzE2L2N1c3RvbV9yZXBvcnRfMy5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/2785316/custom_report_3.png"></p><h1>The report's results</h1><p>Below is an example of this report's output in <span class="reference">Web</span> format:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpVUkw9L2Rvd25sb2FkL2F0dGFjaG1lbnRzLzI3ODUzMTYvY3VzdG9tX3JlcG9ydF8xLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="URL=/download/attachments/2785316/custom_report_1.png"></p><p>The <span class="reference">Web</span> format is the most interactive of all formats: all column headers are click-sortable and most graphical and tabular elements can be drilled down into, allowing deeper analysis of your results. By clicking on the <span class="reference">About this report</span> link at the top-right corner of the page, you can review any filters and options that have been applied to the report.</p><p>As with all reports produced by TIM Enterprise, each page of the report includes the following information:</p><ul><li>the report's title</li><li>the date and time that the report was generated</li><li>the name of the report, if applicable</li></ul><p>The report consists of a table containing an itemised list of the calls that matched your selection criteria. Each column header of the table is described below:</p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Header</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><strong>Date & Time</strong></td><td class="confluenceTd">The date and time the call started</td></tr><tr><td class="confluenceTd"><strong>Source</strong></td><td class="confluenceTd">The place from where the call originated</td></tr><tr><td class="confluenceTd"><strong>CLI</strong></td><td class="confluenceTd">The telephone number of the remote caller for inbound calls</td></tr><tr><td class="confluenceTd"><p><strong>Route</strong></p></td><td class="confluenceTd"><p>The information displayed in this field is determined by the type of call:</p><ul><li>for incoming and outgoing calls, this shows the number that was dialled</li><li>for incoming internal calls, this shows either the caller's username or extension number</li></ul></td></tr><tr><td class="confluenceTd"><p><strong>Destination</strong></p></td><td class="confluenceTd"><p>The information displayed in this field is determined by the type of call:</p><ul><li>for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available</li><li>for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list</li><li>for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ]</li></ul></td></tr><tr><td class="confluenceTd"><strong>Response</strong></td><td class="confluenceTd">The length of time it took for the call to be answered (e.g. the response time)</td></tr><tr><td class="confluenceTd"><strong>Duration</strong></td><td class="confluenceTd">The duration of the call (in hours, minutes and seconds)</td></tr><tr><td class="confluenceTd"><strong>Cost</strong></td><td class="confluenceTd">The cost of the call</td></tr></tbody></table><p>To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy85Njk5NzU3L2JyZWFkY3J1bWIucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/9699757/breadcrumb.png"></p><p> </p>
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