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<table class="wysiwyg-macro" data-macro-name="warning" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e3dhcm5pbmd9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>This connection method has known issues due to the poor quality of call data the 3CX natively produces. We recommend using our <a class="confluence-link" href="/display/enterprise/Connect+using+CXD" data-linked-resource-id="28541625" data-linked-resource-type="page" data-linked-resource-default-alias="Connect using CXD" data-base-url="http://localhost:8090">CXD Connector method</a> to obtain call records from your 3CX. </p></td></tr></table><p><span style="font-size: 10.0pt;">The instructions below help you configure your 3CX to work with TIM Enterprise using an active connection. Contact your system maintainer if you are not familiar with the configuration of your PBX.</span></p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3BieHN1bW1hcnk6U3VwcG9ydGZpbGVzMT0zQ1guVERTfFN1cHBvcnRmaWxlczI9M0NYLlREVHxDb25uZWN0aW9uPUFjdGl2ZSBjb25uZWN0aW9ufFJlcXVpcmVkVGFzazE9Q29uZmlndXJlIHRoZSBTTURSIG91dHB1dHxSZXF1aXJlZFRhc2syPUNvbmZpZ3VyZSBUSU0gRW50ZXJwcmlzZX0&locale=en_GB&version=2" data-macro-name="pbxsummary" data-macro-parameters="Connection=Active connection|RequiredTask1=Configure the SMDR output|RequiredTask2=Configure TIM Enterprise|Supportfiles1=3CX.TDS|Supportfiles2=3CX.TDT"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre> <a id="Configure the SMDR output"></a></pre></td></tr></table><h2>Configure the SMDR output</h2><p>Follow the steps below to enable the SMDR output in your telephone system:</p><ol><li><p>Log in to your 3CX server and from the main menu go to <span class="reference">Settings -> CDR</span>, as shown below:<br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xNzM5OTgzOC8zQ1hfdjE0XzEucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/17399838/3CX_v14_1.png"></p></li><li>Tick the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1FbmFibGUgQ0RSfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=Enable CDR"> box and from the drop-down list, select the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1TZXJ2ZXIvUGFzc2l2ZSBTb2NrZXR9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=Server/Passive Socket"> option.</li><li>In the IP address field, enter the IP address of the machine running TIM Enterprise and select a listening port. We recommend using the 9000 range.</li><li>To configure the SMDR output, click on the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2J1dHRvbm1hY3JvOkxhYmVsPUNvbmZpZ3VyZX0&locale=en_GB&version=2" data-macro-name="buttonmacro" data-macro-parameters="Label=Configure"> tab. </li><li><span style="color: rgb(80,80,80);">Please enable the required fields, in the </span><u><strong>exact order</strong></u><span style="color: rgb(80,80,80);"> shown in the screenshot below and if there are any additional CDR fields, please remove them.</span><br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8U2hhZG93PWZhbHNlfFVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvMTczOTk4MzgvM0NYX3YxNF8yLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|Shadow=false|URL=/download/attachments/17399838/3CX_v14_2.png"></li><li>Click <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2J1dHRvbm1hY3JvOkxhYmVsPU9LfQ&locale=en_GB&version=2" data-macro-name="buttonmacro" data-macro-parameters="Label=OK"> to save the changes.</li></ol><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Configure TIM Enterprise"></a></pre></td></tr></table><h2>Configure TIM Enterprise</h2><p>Follow the steps below to configure TIM Enterprise to connect to your telephone system:</p><ol><li>Click on the <span class="button no_margin">Directory</span> tab.</li><li>Locate the PBX object you want to configure in the Directory, right-click on it and select <span class="reference">Properties</span>.</li><li class="keyword">A new window will open, displaying the general properties of your PBX object. Select <span class="keyword"><span class="keyword">3CX f</span></span>rom the <span class="reference">Data format</span> list and tick the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1LZWVwIGEgbG9jYWwgYmFja3VwIG9mIGRhdGF9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=Keep a local backup of data"> box, as shown below:<span class="reference"> <br /></span><span class="reference"><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8yNjgzNzMxMy8zQ1hfdjE4X0dlbmVyYWwucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/26837313/3CX_v18_General.png"></span></li><li>Click on the <span class="button">Connection</span> tab and select <span class="keyword">Establish TCP connection to PBX</span> from the <span class="reference">Connection method</span> list.</li><li>In the <span class="reference">Host</span> field, enter the IP address of your telephone system.</li><li>In the <span class="reference">Port</span> field, enter the port number you have configured in the telephone system.</li><li>Leave the <span class="reference">Username</span> and <span class="reference">Password</span> fields blank.</li><li class="keyword">In the <span class="reference">IP script</span> field, select <strong>3CX </strong> from the drop-down list.</li><li>Click on the <span class="button no_margin">Save</span> button to apply the settings.<br /><span class="reference"><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xNzM5OTg2OC8zQ1hfdjE0XzYucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/17399868/3CX_v14_6.png"></span></li></ol><p> </p>
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