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<table class="wysiwyg-macro" data-macro-name="warning" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e3dhcm5pbmd9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p><span>This connection method has known issues due to the poor quality of call data the 3CX natively produces. We recommend using our </span><a class="confluence-link" href="/display/plus/Connect+using+CXD" data-linked-resource-id="28541524" data-linked-resource-type="page" data-linked-resource-default-alias="Connect using CXD" data-base-url="http://localhost:8090">CXD Connector method</a><span> to obtain call records from your 3CX.</span></p></td></tr></table><p><span style="font-size: 10.0pt;">These instructions help you configure your 3CX phone system to work with TIM Plus using an Active Connection. Contact your system maintainer if you are not familiar with the configuration of your PBX.</span></p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3BieHN1bW1hcnk6U3VwcG9ydGZpbGVzMT0zQ1guVERTfFN1cHBvcnRmaWxlczI9M0NYLlREVHxDb25uZWN0aW9uPUFjdGl2ZSBjb25uZWN0aW9ufFJlcXVpcmVkVGFzazE9Q29uZmlndXJlIHRoZSBTTURSIG91dHB1dHxSZXF1aXJlZFRhc2syPUNvbmZpZ3VyZSBUSU0gUGx1c30&locale=en_GB&version=2" data-macro-name="pbxsummary" data-macro-parameters="Connection=Active connection|RequiredTask1=Configure the SMDR output|RequiredTask2=Configure TIM Plus|Supportfiles1=3CX.TDS|Supportfiles2=3CX.TDT"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre> <a id="Configure the SMDR output"></a></pre></td></tr></table><h2>Configure the SMDR output</h2><p>Follow the steps below to enable the SMDR output in your telephone system:</p><ol><li><p>Log in to your 3CX server and from the main menu go to <span class="reference">Settings->CDR</span>, as shown below:<br /><img class="confluence-embedded-image" src="/download/attachments/30540806/3CX_v14_1.png?version=1&modificationDate=1711688163602" data-image-src="/download/attachments/30540806/3CX_v14_1.png?version=1&modificationDate=1711688163602" data-linked-resource-id="30515087" data-linked-resource-type="attachment" data-linked-resource-default-alias="3CX_v14_1.png" data-base-url="http://localhost:8090" data-linked-resource-container-id="30540806" title="null > 3CX_v14_1.png"></p></li><li>Tick the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1FbmFibGUgQ0RSfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=Enable CDR"> box and from the drop-down list, select the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1TZXJ2ZXIvUGFzc2l2ZSBTb2NrZXR9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=Server/Passive Socket"> option.</li><li>In the IP address field, enter the IP address of the machine running TIM Plus and select a listening port. We recommend using the 9000 range.</li><li>To configure the SMDR output, click on the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2J1dHRvbm1hY3JvOkxhYmVsPUNvbmZpZ3VyZX0&locale=en_GB&version=2" data-macro-name="buttonmacro" data-macro-parameters="Label=Configure"> tab. </li><li>Please enable the required fields, in the <strong>EXACT ORDER</strong> as shown in the screenshot below and if there are any additional CDR fields, please remove them.<br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8U2hhZG93PWZhbHNlfFVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvMTczOTk4MzgvM0NYX3YxNF8yLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|Shadow=false|URL=/download/attachments/17399838/3CX_v14_2.png"></li><li>Click <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2J1dHRvbm1hY3JvOkxhYmVsPU9LfQ&locale=en_GB&version=2" data-macro-name="buttonmacro" data-macro-parameters="Label=OK"> to save the changes.</li></ol><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Configure TIM Plus"></a></pre></td></tr></table><h2>Configure TIM Plus</h2><p>Follow the steps below to configure TIM Plus to connect to your telephone system:</p><ol><li>Click on the <span class="button no_margin">Directory</span> tab.</li><li>Choose the site you want to configure and click <span class="button no_margin">Properties</span>. <br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xNzM5OTgzOC8zQ1hfdjE0XzQucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/17399838/3CX_v14_4.png"></li><li>In the <span class="reference">Site Properties</span> window, select <strong>3CX </strong>from the <span class="reference">PBX model</span> drop-down list.</li><li>In the <span class="reference">Connection method</span> field, select <span class="keyword">Actively connect to PBX</span> from the drop-down list.</li><li>In the <span class="reference">Host</span> field, enter the IP address of your telephone system.</li><li>In the <span class="reference">Port</span> field, enter the port number configured in the telephone system.</li><li>Leave the <span class="reference">Username</span> and <span class="reference">Password</span> fields blank.</li><li>In the <span class="reference">Connection script</span> field, select <span class="keyword">3CX</span> from the drop-down list.</li><li><span style="color: rgb(28,30,33);">Click on the 'Options' tab and tick the </span><span style="color: rgb(28,30,33);">Keep a local backup of any data</span><span style="color: rgb(28,30,33);"> tickbox, as shown below</span><br /><span style="color: rgb(28,30,33);"><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpVUkw9L2Rvd25sb2FkL2F0dGFjaG1lbnRzLzE3Mzk5ODM4LzNDWF92MTRfMy5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="URL=/download/attachments/17399838/3CX_v14_3.png"><br /></span></li><li>Click on the <span class="button no_margin">Save</span><span style="font-size: 10.0pt;"> button to apply the settings.</span></li></ol><p> </p>
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