Quick Search
Browse
Pages
Blog
Labels
Attachments
Mail
Advanced
What’s New
Space Directory
Feed Builder
Keyboard Shortcuts
Confluence Gadgets
Log In
Dashboard
TIM Enterprise
Copy Page
You are not logged in. Any changes you make will be marked as
anonymous
. You may want to
Log In
if you already have an account. You can also
Sign Up
for a new account.
This page is being edited by
.
Paragraph
Paragraph
Heading 1
Heading 2
Heading 3
Heading 4
Heading 5
Heading 6
Preformatted
Quote
Bold
Italic
Underline
More colours
Strikethrough
Subscript
Superscript
Monospace
Clear Formatting
Bullet list
Numbered list
Outdent
Indent
Align left
Align center
Align right
Link
Table
Insert
Insert Content
Image
Link
Attachment
Symbol
Emoticon
Wiki Markup
Horizontal rule
tinymce.confluence.insert_menu.macro_desc
Info
JIRA Issue
Status
Gallery
Tasklist
Table of Contents
Other Macros
Undo
Redo
Find/Replace
Keyboard Shortcuts Help
<p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3N1bW1hcnlfbGlzdDpUYXNrMT1XaGF0IGlzIGEgZ3JvdXA_fFRhc2syPUFkZGluZyBhIGdyb3VwfFRhc2szPUNvbmZpZ3VyaW5nIGEgZ3JvdXB9&locale=en_GB&version=2" data-macro-name="summary_list" data-macro-parameters="Task1=What is a group?|Task2=Adding a group|Task3=Configuring a group"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="What is a group?"></a></pre></td></tr></table><h1>What is a group?</h1><p>A <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUdyb3VwfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Group"> object is normally used to represent parts of your organisation characterised by the activity they perform, e.g. designated departments (IT, Sales, Accounts).</p><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>Divisions, Cost Centres, Group and Sites are very similar and can be used interchangeably to better reflect the internal structure of your company.</p></td></tr></table><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpVUkw9L2Rvd25sb2FkL2F0dGFjaG1lbnRzLzE2NzEzNzIvZ3JvdXBfMS5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="URL=/download/attachments/1671372/group_1.png"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Adding a group"></a></pre></td></tr></table><h1>Adding a group</h1><p>Drill-down to the Directory level where you want to add the group and click on the <span class="reference">New object</span> tab, as shown below:</p><p class="button"><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpVUkw9L2Rvd25sb2FkL2F0dGFjaG1lbnRzLzE2NzEzMjgvYWRkX25ld19vYmplY3RfMi5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="URL=/download/attachments/1671328/add_new_object_2.png"></p><p class="reference">In the new window that opens, select the <span class="reference">Group</span> object from the <span class="reference">Organisation unit</span> list, enter a relevant name and <span>c</span>lick on the <span class="button">Add</span> button, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xNjcxMzcyL2dyb3VwXzIucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/1671372/group_2.png"></p><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>There is no limit to the number of groups you can add to the Directory.</p></td></tr></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Configuring a group"></a></pre></td></tr></table><h1>Configuring a group</h1><p>To configure a group, locate the object in the Directory, click on it and select <span class="reference">Properties</span> from the drop-down list, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpVUkw9L2Rvd25sb2FkL2F0dGFjaG1lbnRzLzE2NzEzNzIvZ3JvdXBfMy5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="URL=/download/attachments/1671372/group_3.png"></p><p>A new window will open, where you can configure the general properties of the group, such as name, email address, ID etc, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xNjcxMzcyL2dyb3VwXzQucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/1671372/group_4.png"></p><p>Additional options are available, allowing you to exclude users within this group from call statistics or from being logged or recorded.</p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Option</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd">Do not log</td><td class="confluenceTd">Calls for this group will not be logged by TIM Enterprise. In addition, if integrated call recording is in use, no audio recordings will be available.</td></tr><tr><td class="confluenceTd">Exclude users in this group from call statistics</td><td class="confluenceTd">Collection of statistics will not be performed for this group.</td></tr><tr><td colspan="1" class="confluenceTd">Do not record calls</td><td colspan="1" class="confluenceTd">Calls for this group will not be recorded, if integrated call recording is in use.</td></tr></tbody></table>
Attachments
Labels
Location
< Edit
Preview >
Loading…
Save
Cancel
Next hint
search
attachments
weblink
advanced