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<p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3N1bW1hcnlfbGlzdDpUYXNrMT1XaGF0IGlzIGEgY2hhbm5lbCBncm91cD98VGFzazI9QWRkaW5nIGEgY2hhbm5lbCBncm91cHxUYXNrMz1Db25maWd1cmluZyBhIGNoYW5uZWwgZ3JvdXB9&locale=en_GB&version=2" data-macro-name="summary_list" data-macro-parameters="Task1=What is a channel group?|Task2=Adding a channel group|Task3=Configuring a channel group"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="What is a channel group?"></a></pre></td></tr></table><h1>What is a channel group?</h1><p>A <span class="reference">Channel Group</span> object is a container of individual telephone lines coming into your organisation.</p><p><span><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpVUkw9L2Rvd25sb2FkL2F0dGFjaG1lbnRzLzE2NzEzNjYvY2hhbm5lbF9ncm91cHNfMS5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="URL=/download/attachments/1671366/channel_groups_1.png"></span></p><h5>The Discovered Channels folder</h5><p>A <span>special channel group, <span class="reference">Discovered Channels</span>, is automatically created in the Directory, in order to harvest hitherto-unknown channel information from the call data received from your telephone system. </span><span>Over time, when all possible channels have been collected by the Discovered Channels folder, you can create your own channel groups based on the structure of your organisation, and </span><a class="confluence-link" href="/display/enterprise/Understanding+the+Directory#UnderstandingtheDirectory-MovingobjectswithintheDirectory" data-anchor="Moving objects within the Directory" data-linked-resource-id="1671330" data-linked-resource-type="page" data-linked-resource-default-alias="Understanding the Directory#Moving objects within the Directory" data-base-url="http://localhost:8090">move channels into the new groups</a><span>.</span></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Adding a channel group"></a></pre></td></tr></table><h1>Adding a channel group</h1><p>To add a channel group to the system, drill-down to the Directory level where you want to add the group and click on the <span class="reference">New object</span> tab, as shown below:</p><p class="button"><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpVUkw9L2Rvd25sb2FkL2F0dGFjaG1lbnRzLzE2NzEzMjgvYWRkX25ld19vYmplY3QucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="URL=/download/attachments/1671328/add_new_object.png"></p><p class="reference">In the new window that opens, select the <span class="reference">Channel group</span> object from the <span class="reference">Organisation unit</span> list, enter a relevant name and <span>c</span>lick on the <span class="button">Add</span> button, as shown below:</p><p class="button"><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xNjcxMzY2L2NoYW5uZWxfZ3JvdXBzXzIucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/1671366/channel_groups_2.png"></p><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>There is no limit to the amount of channel groups you can add to the Directory, which allows you to set up all your ISDN, analogue, fax lines and private circuits exactly as they are on your switch.</p></td></tr></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Configuring a channel group"></a></pre></td></tr></table><h1>Configuring a channel group</h1><p>To configure a channel group, locate the group in the Directory, click on it and select <span class="reference">Properties</span> from the drop-down list, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpVUkw9L2Rvd25sb2FkL2F0dGFjaG1lbnRzLzE2NzEzNjYvY2hhbm5lbF9ncm91cHNfMy5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="URL=/download/attachments/1671366/channel_groups_3.png"></p><p>A new window will open, where you can configure the properties of your channel group. Each tab in this window is described below:</p><h3>General</h3><p class="tab">The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2J1dHRvbm1hY3JvOkxhYmVsPUdlbmVyYWx9&locale=en_GB&version=2" data-macro-name="buttonmacro" data-macro-parameters="Label=General"> tab allows you to edit the name of the channel group and its associated access code - if applicable - and exclude the group from being logged or recorded.</p><p class="tab"><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xNjcxMzY2L2NoYW5uZWxfZ3JvdXBzXzQucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/1671366/channel_groups_4.png"></p><p class="tab"><img class="tab" src="http://localhost:8090/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xNjcxMzY2L2NoYW5uZWxfZ3JvdXBzXzQucG5nfQ&locale=en_GB&version=2" /></p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Option</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd">Do not log</td><td class="confluenceTd">Calls for this channel group will not be logged by TIM Enterprise. In addition, if integrated call recording is in use, no audio recordings will be available.</td></tr><tr><td class="confluenceTd">Exclude channels in this group from call statistics</td><td class="confluenceTd">Collection of statistics will not be performed for this channel group.</td></tr><tr><td colspan="1" class="confluenceTd">Do not record calls</td><td colspan="1" class="confluenceTd">Calls for this channel group will not be recorded, if integrated call recording is in use.</td></tr><tr><td colspan="1" class="confluenceTd">Channels in this group emulate network termination</td><td colspan="1" class="confluenceTd">This option only applies if you have enabled integrated call recording on your system. Its purpose is to indicate that the far end of the channel's physical connection is emulating PSTN network termination (NT), such as in a private circuit scenario.</td></tr></tbody></table><h3>Private circuit</h3><p>This option allows you to link the currently-selected channel to its counterpart on another site, in order to provide 'on-net' calls. To link the channels, click on the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2lubGluZWltYWdlOlVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvMTMxMDgxNS9hZGRfYnV0dG9uLnBuZ30&locale=en_GB&version=2" data-macro-name="inlineimage" data-macro-parameters="URL=/download/attachments/1310815/add_button.png"> icon and drill-down through the Directory in order to locate the channel group you would like to add as your <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVJlbW90ZSBlbmR9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Remote end">, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xNjcxMzY2L2NoYW5uZWxfZ3JvdXBfNS5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/1671366/channel_group_5.png"></p><p>When you have located the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVJlbW90ZWQgZW5kfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Remoted end"> channel in the Directory, click on the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2lubGluZWltYWdlOlVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvMTMxMDgxNS90aWNrX2J1dHRvbi5wbmd9&locale=en_GB&version=2" data-macro-name="inlineimage" data-macro-parameters="URL=/download/attachments/1310815/tick_button.png"> icon to select it:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xNjcxMzY2L2NoYW5uZWxfZ3JvdXBfNi5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/1671366/channel_group_6.png"></p><p>The new channel group will then be added to the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVJlbW90ZSBlbmR9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Remote end"> field and calls between sites will be treated as 'on-net' calls, thereby eliminating the call duplication often associated with inter-site links.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xNjcxMzY2L2NoYW5uZWxfZ3JvdXBfNy5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/1671366/channel_group_7.png"></p><p> </p>
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