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<p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3N1bW1hcnlfbGlzdDpUYXNrMT1XaGF0IGlzIGEgTWFnaWMgQm94fFRhc2syPUFkZGluZyBhIE1hZ2ljIEJveHxUYXNrMz1Db25maWd1cmluZyBhIE1hZ2ljIEJveHxUYXNrND1Wb2ljZSByZWNvcmRpbmcgLSB2aWRlbyBvdmVydmlld30&locale=en_GB&version=2" data-macro-name="summary_list" data-macro-parameters="Task1=What is a Magic Box|Task2=Adding a Magic Box|Task3=Configuring a Magic Box|Task4=Voice recording - video overview"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="What is a Magic Box"></a></pre></td></tr></table><h1>What is a Magic Box</h1><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPU1hZ2ljIEJveH0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Magic Box"> object allows you to add one or more of our supported voice recording options, enabling you to store the audio recording of every telephone call that TIM Enterprise processes.</p><p>Which option you choose depends on what type of telephone calls you want to record. In most cases, the recording equipment is placed between your telephone system and your telephone lines (channels) and any phone calls that are made over those channels are intercepted, recorded, then sent to TIM Enterprise to be attached to the logged call.</p><p>To record calls over PSTN channels such as ISDN30 (PRI/E1/T1/J1), ISDN2 (BRI) or analogue POT lines, a piece of physical hardware - the Magic Box - is used to physically connect into your lines.</p><p>For VoIP (SIP) channels, a PC with a standard network interface card (NIC) can be used to capture the voice packets from strategic points in your voice network. If many simultaneous VoIP calls are expected, a dedicated computer with multiple NICs becomes necessary.</p><p>Any number of recording devices can be configured to provide their audio recordings to TIM Enterprise, and a hybrid network of both types of interface can be used in a single TIM Enterprise deployment.</p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Adding a Magic Box"></a></pre></td></tr></table><h1>Adding a Magic Box</h1><p class="reference">To add a recording device object to the system, drill-down to the Directory level where you want to place the object and click on the <span class="reference">New object</span> tab, as shown below:</p><p class="reference"><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpVUkw9L2Rvd25sb2FkL2F0dGFjaG1lbnRzLzE2NzEzNDAvbWFnaWNfYm94XzEucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="URL=/download/attachments/1671340/magic_box_1.png"></p><p class="reference">In the new window that opens, select the <span class="reference">Magic Box </span>object from the <span class="reference">Other object</span> list, enter a name and select the type of telephone lines you are using (PRI, BRI, Analogue, VOIP), as shown below:</p><p class="reference"><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xNjcxMzQwL21hZ2ljX2JveF8yLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/1671340/magic_box_2.png"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Configuring a Magic Box"></a></pre></td></tr></table><h1>Configuring a Magic Box</h1><p>To configure your recording device, locate object in the Directory, click on it and select <span class="reference">Properties</span> from the drop-down list, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpVUkw9L2Rvd25sb2FkL2F0dGFjaG1lbnRzLzE2NzEzNDAvbWFnaWNfYm94XzMucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="URL=/download/attachments/1671340/magic_box_3.png"></p><p>A new window will open, allowing you to configure the properties of your recording device object.</p><h3>General</h3><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xNjcxMzQwL21hZ2ljX2JveF80LnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/1671340/magic_box_4.png"></p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Setting</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><strong>Name</strong></td><td class="confluenceTd">The name of your recording device</td></tr><tr><td class="confluenceTd"><strong>Box ID</strong></td><td class="confluenceTd">The unique identifier of each call recording device</td></tr><tr><td class="confluenceTd"><strong>IP address: Port<br /></strong></td><td class="confluenceTd">The IP address of the recording device, or computer to which the device is attached and the port number</td></tr><tr><td class="confluenceTd"><strong>Time tolerance</strong></td><td class="confluenceTd">The time interval around which TIM Enterprise will search for calls when matching audio files</td></tr></tbody></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Voice recording - video overview"></a></pre></td></tr></table><h1 class="reference">Voice recording - video overview</h1><p class="reference"><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3ZpZGVvbWFjcm86SW1hZ2U9dm9pY2VfcmVjb3JkaW5nX292ZXJ2aWV3X2VudGVycHJpc2UucG5nfFZpZGVvPXZvaWNlX3JlY29yZGluZ19vdmVydmlld19lbnRlcnByaXNlLm1wNH0&locale=en_GB&version=2" data-macro-name="videomacro" data-macro-parameters="Image=voice_recording_overview_enterprise.png|Video=voice_recording_overview_enterprise.mp4"></p><p class="reference"> </p>
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