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<p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3N1bW1hcnlfbGlzdDpUYXNrNT1TdGF0cyBhbGFybXN8VGFzazE9V2hhdCBpcyBhbiBhbGFybT98VGFzazI9QWRkaW5nIGFuIGFsYXJtfFRhc2szPUNvbmZpZ3VyaW5nIGFuIGFsYXJtfFRhc2s0PUNhbGwgYWxhcm1zfQ&locale=en_GB&version=2" data-macro-name="summary_list" data-macro-parameters="Task1=What is an alarm?|Task2=Adding an alarm|Task3=Configuring an alarm|Task4=Call alarms|Task5=Stats alarms"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="What is an alarm?"></a></pre></td></tr></table><h1>What is an alarm?</h1><p>An alarm object can be set up at any point in the Directory in order to trigger an alert when calls whose properties match certain criteria have happened, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded. The alarm criteria is user-defined and email alerts can be sent to one or more recipients.</p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Adding an alarm"></a></pre></td></tr></table><h1>Adding an alarm</h1><p class="reference">To add an alarm object to the system, drill-down to the Directory level where you want to place the alarm and click on the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPU5ldyBvYmplY3R9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=New object"> tab, as shown below:</p><p class="reference"><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpVUkw9L2Rvd25sb2FkL2F0dGFjaG1lbnRzLzE2NzEzMjgvYWRkX25ld19vYmplY3QucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="URL=/download/attachments/1671328/add_new_object.png"></p><p class="reference">In the new window that opens, select the <span class="reference">Alarm</span> object from the <span class="reference">Other object</span> list, enter a relevant name and <span>c</span>lick on the <span class="button">Add</span> button, as shown below:</p><p class="reference"><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xNjcxMzM0L2FsYXJtXzMucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/1671334/alarm_3.png"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Configuring an alarm"></a></pre></td></tr></table><h1>Configuring an alarm</h1><p>To configure an alarm, locate the object in the Directory, click on it and select <span class="reference">Properties</span> from the drop-down list, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpVUkw9L2Rvd25sb2FkL2F0dGFjaG1lbnRzLzE2NzEzMzQvYWxhcm1fNS5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="URL=/download/attachments/1671334/alarm_5.png"></p><p>A new window will open, allowing you to configure the properties of your alarm object.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xNjcxMzM0L2FsYXJtXzEucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/1671334/alarm_1.png"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Call alarms"></a></pre></td></tr></table><h1>Call alarms</h1><h3>General</h3><p>This tab allows you to configure the general properties of your <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUNhbGwgYWxhcm19&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Call alarm"> object:</p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Field</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><strong>Alarm name</strong></td><td class="confluenceTd">Enter a relevant name for the alarm object.</td></tr><tr><td class="confluenceTd"><p><strong>Alarm type</strong></p></td><td class="confluenceTd"><p>Select the type of alarm you want to add to the Directory.</p></td></tr><tr><td class="confluenceTd"><p><strong>Trigger only once until alarm is reset<br /></strong></p></td><td class="confluenceTd"><p>Enable this option if you want the alarm to be triggered only the first time the alarm's criteria is met.</p></td></tr></tbody></table><h3>Criteria</h3><p>To set up the criteria that must be met in order to trigger the alarm, click on the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2lubGluZWltYWdlOlVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvMTMxMDgxNS9hZGRfYnV0dG9uLnBuZ30&locale=en_GB&version=2" data-macro-name="inlineimage" data-macro-parameters="URL=/download/attachments/1310815/add_button.png"> icon, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xNjcxMzM0L2FsYXJtXzYucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/1671334/alarm_6.png"></p><p>A new window will open, displaying a list of filters you can set up in order to configure the alarm criteria. Each filter consists of three elements: the filter's property (account code, dialled number, etc), an <span class="confluence-link">operator</span> and a value field.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xNjcxMzM0L2FsYXJtXzcucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/1671334/alarm_7.png"></p><p>To add a filter to your alarm object, choose the filter type from the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVByb3BlcnR5fQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Property"> list, enter a relevant value and <span class="confluence-link">select an </span><a class="confluence-link" href="/display/enterprise/Glossary#Glossary-Operators" data-anchor="Operators" data-linked-resource-id="13272343" data-linked-resource-type="page" data-linked-resource-default-alias="Glossary#Operators" data-base-url="http://localhost:8090"><span class="confluence-link">operator</span></a> in order to define its meaning. The filters available for this type of alarm object are described below:</p><h5>Account code</h5><p>This filter allows you to set up an alarm based on account codes. To set up the alarm criteria, enter the account code (or part of the account code number) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call whose account code contains <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0yMX0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=21"> is logged.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9MjF8VmFsdWUxPUFjY291bnQgY29kZXxWYWx1ZTI9Q29udGFpbnN9&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Account code|Value2=Contains|Value3=21"></p><h5>Call type</h5><p>This filter allows you to set up an alarm based on call type, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc. To set up the alarm criteria, choose a call type from the list provided and select the appropriate operator. In the example below, an alarm will be triggered when a <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1UYW5kZW19&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=Tandem"> call is logged:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9VGFuZGVtfFZhbHVlMT1DYWxsIHR5cGV8VmFsdWUyPUVxdWFsc30&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Call type|Value2=Equals|Value3=Tandem"></p><h5>Carrier</h5><p>This filter allows you to set up an alarm based on the carrier (tariff table) used to cost calls. To set up the alarm criteria, choose a carrier from the list provided and select the appropriate operator. In the example below, an alarm will be triggered when a call routed over a <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1CVH0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=BT"> carrier is logged.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9QlR8VmFsdWUxPUNhcnJpZXJ8VmFsdWUyPUVxdWFsc30&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Carrier|Value2=Equals|Value3=BT"></p><h5>Channel</h5><p>This filter allows you to set up an alarm based on the call traffic going over your telephone lines. To set up the alarm criteria, click on the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2lubGluZWltYWdlOlVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvMTMxMDgxNS9hZGRfYnV0dG9uLnBuZ30&locale=en_GB&version=2" data-macro-name="inlineimage" data-macro-parameters="URL=/download/attachments/1310815/add_button.png"> icon to locate the relevant channel in the Directory; select the channel and choose the appropriate operator. In the example below, an alarm will be triggered when channel <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1UMjM0fQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=T234"> is used to log a call.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9VDIzNHxWYWx1ZTE9Q2hhbm5lbHxWYWx1ZTI9RXF1YWxzfQ&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Channel|Value2=Equals|Value3=T234"></p><h5>Chargeband</h5><p>This filter allows you to set up an alarm based on the chargeband used to cost calls. To set up the alarm criteria, enter the chargeband's name (or a sequence of characters you want to be matched) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call's chargeband begins with the characters <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1Nb2J9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=Mob">.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9TW9ifFZhbHVlMT1DaGFyZ2ViYW5kfFZhbHVlMj1CZWdpbnMgd2l0aH0&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Chargeband|Value2=Begins with|Value3=Mob"></p><h5>CLI</h5><p>This filter allows you to set up an alarm based on CLI. To set up the alarm criteria, enter the CLI (or part of the CLI number) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call's CLI contains the digits <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0yNjUyNjI2fQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=2652626">.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9MjY1MjYyNnxWYWx1ZTE9Q0xJfFZhbHVlMj1Db250YWluc30&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=CLI|Value2=Contains|Value3=2652626"></p><h5>Cost</h5><p>This filter allows you set up an alarm in order to monitor calls below or above a specific cost. To set up the cost criteria, enter the relevant value in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when the cost of a call is greater than <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0xMH0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=10">.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9MTB8VmFsdWUxPUNvc3R8VmFsdWUyPUlzIGdyZWF0ZXIgdGhhbiB9&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Cost|Value2=Is greater than |Value3=10"></p><h5>Destination</h5><p>This filter allows you set up an alarm based on the destination of the call. To set up the alarm criteria, enter the destination name (or part of its name) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when the destination of a call is <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1GcmFuY2V9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=France">.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9RnJhbmNlfFZhbHVlMT1EZXN0aW5hdGlvbnxWYWx1ZTI9RXF1YWxzfQ&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Destination|Value2=Equals|Value3=France"></p><h5>Dialled number</h5><p>This filter allows you set up an alarm when a full or partial number is dialled. To set up the alarm criteria, enter the relevant number in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when the dialled number begins with <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0wNzR9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=074">.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9MDc0fFZhbHVlMT1EaWFsbGVkIG51bWJlcnxWYWx1ZTI9QmVnaW5zIHdpdGggfQ&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Dialled number|Value2=Begins with |Value3=074"></p><h5>Duration</h5><p>This filter allows you set up an alarm based on the duration of a call. To set up the alarm criteria, enter the duration in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call whose duration is greater than <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0zNjAwfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=3600"> seconds is logged.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9MzYwMHxWYWx1ZTE9RHVyYXRpb258VmFsdWUyPUlzIGdyZWF0ZXIgdGhhbn0&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Duration|Value2=Is greater than|Value3=3600"></p><h5>LCR code</h5><p>This filter allows you set up an alarm based on Least Cost Routing (LCR) codes. To set up the alarm criteria, enter the LCR code in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call whose LCR code ends with <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD02ODB9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=680"> is logged.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9NjgwfFZhbHVlMT1MQ1IgY29kZXxWYWx1ZTI9RW5kcyB3aXRofQ&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=LCR code|Value2=Ends with|Value3=680"></p><h5>Response time</h5><p>This filter allows you set up an alarm based on response time. To set up the alarm criteria, enter the response time in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when the response time of a calls is greater than <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0yMH0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=20"> seconds.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9MjB8VmFsdWUxPVJlc3BvbnNlIHRpbWV8VmFsdWUyPUlzIGdyZWF0ZXIgdGhhbn0&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Response time|Value2=Is greater than|Value3=20"></p><h5>Start time</h5><p>This filter allows you set up an alarm based on the time a call started. To set up the alarm criteria, enter the start time in <span class="keyword"><a rel="nofollow">hh:mm:ss</a></span><span> format</span> in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call that started before <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0wOTowMDowMH0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=09:00:00"> is logged in the system.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9MDk6MDA6MDB8VmFsdWUxPVN0YXJ0IHRpbWV8VmFsdWUyPUlzIGxlc3MgdGhhbn0&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Start time|Value2=Is less than|Value3=09:00:00"></p><h5>Trunk access code</h5><p>If your telephone system uses trunk access codes to connect calls using specific channels, you can set up an alarm based on calls made using these codes. To set up the alarm criteria, enter the trunk access code in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call whose trunk access code is <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD01NDgwfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=5480"> is logged.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9NTQ4MHxWYWx1ZTE9VHJ1bmsgYWNjZXNzIGNvZGV8VmFsdWUyPUVxdWFsc30&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Trunk access code|Value2=Equals|Value3=5480"></p><h5>User</h5><p>This filter allows you set up an alarm in order to monitor the calls of a particular user. To set up the alarm criteria, click on the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2lubGluZWltYWdlOlVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvMTMxMDgxNS9hZGRfYnV0dG9uLnBuZ30&locale=en_GB&version=2" data-macro-name="inlineimage" data-macro-parameters="URL=/download/attachments/1310815/add_button.png"> icon to locate the user in the Directory; select the user and choose an appropriate operator. In the example below, an alarm will be triggered when a call is logged for the user <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1Kb2huIFNtaXRofQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=John Smith"> .</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9Sm9obiBTbWl0aHxWYWx1ZTE9VXNlcnxWYWx1ZTI9RXF1YWxzfQ&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=User|Value2=Equals|Value3=John Smith"></p><h5>Weekday</h5><p>This filter allows you set up an alarm in order to monitor the call activity for a particular day of the week. To set up the alarm criteria, choose the relevant weekday from the list provided and select an appropriate operator. In the example below, an alarm will be triggered when a call is logged on a Sunday.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9U3VuZGF5fFZhbHVlMT1XZWVrZGF5fFZhbHVlMj1FcXVhbHN9&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Weekday|Value2=Equals|Value3=Sunday"></p><h3>Notification</h3><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPU5vdGlmaWNhdGlvbn0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Notification"> tab allows you set up an email alert when the alarm is being triggered. To send the notification to multiple email addresses, separate each entry with a comma.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xNjcxMzM0L2FsYXJtX25vdGlmaWNhdGlvbl8xLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/1671334/alarm_notification_1.png"></p><p> </p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Stats alarms"></a></pre></td></tr></table><h1>Stats alarms</h1><h3>General</h3><p>This tab allows you to edit the general properties of your <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVN0YXRzIGFsYXJtfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Stats alarm"> object:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xNjcxMzM0L2FsYXJtXzgucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/1671334/alarm_8.png"></p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Field</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><strong>Alarm name</strong></td><td class="confluenceTd">Enter a relevant name for the alarm object.</td></tr><tr><td class="confluenceTd"><p><strong>Alarm type</strong></p></td><td class="confluenceTd"><p>Select the type of alarm you want to add to the Directory.</p></td></tr></tbody></table><h3>Criteria</h3><p>This tab allows you to select the stats point where you want to place your alarm object and to set up the criteria that must be met in order to trigger the alarm.</p><h4>Selecting a stats point</h4><p>To select a stats point object, click on the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2lubGluZWltYWdlOlVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvMTMxMDgxNS9hZGRfYnV0dG9uLnBuZ30&locale=en_GB&version=2" data-macro-name="inlineimage" data-macro-parameters="URL=/download/attachments/1310815/add_button.png"> icon, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xNjcxMzM0L2FsYXJtXzkucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/1671334/alarm_9.png"></p><p>A new window will open, allowing you to drill through the Directory in order to locate the stats point object where you want to add the alarm. Click on the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2lubGluZWltYWdlOlVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvMTMxMDgxNS90aWNrX2J1dHRvbi5wbmd9&locale=en_GB&version=2" data-macro-name="inlineimage" data-macro-parameters="URL=/download/attachments/1310815/tick_button.png"> icon to select it. The stats point will be added in the list, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xNjcxMzM0L2FsYXJtXzEwLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/1671334/alarm_10.png"></p><h4>Selecting the criteria</h4><p>To set up the criteria that must be met in order to trigger the alarm, click on the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2lubGluZWltYWdlOlVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvMTMxMDgxNS9hZGRfYnV0dG9uLnBuZ30&locale=en_GB&version=2" data-macro-name="inlineimage" data-macro-parameters="URL=/download/attachments/1310815/add_button.png"> icon, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xNjcxMzM0L2FsYXJtXzExLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/1671334/alarm_11.png"></p><p>A new window will open, displaying a list of filters you can set up in order to configure the alarm criteria. Each filter consists of three elements: the filter's property (account code, dialled number, etc), an <span class="confluence-link">operator</span> and a value field.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xNjcxMzM0L2FsYXJtXzEyLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/1671334/alarm_12.png"></p><p>To add a filter to your alarm object, choose the filter type from the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVByb3BlcnR5fQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Property"> list, enter a relevant value and select an <a class="confluence-link" href="/display/enterprise/Glossary#Glossary-Operators" data-anchor="Operators" data-linked-resource-id="13272343" data-linked-resource-type="page" data-linked-resource-default-alias="Glossary#Operators" data-base-url="http://localhost:8090">operator</a> in order to define its meaning. The available filters for this type of alarm object are described in detail in the table below:</p><h5>Count</h5><p>This filter allows you set up an alarm based on the total number of calls registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the total number of calls collected by the stats point is greater than <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0xMDB9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=100">.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9MTAwfFZhbHVlMT1Db3VudHxWYWx1ZTI9SXMgZ3JlYXRlciB0aGFufQ&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Count|Value2=Is greater than|Value3=100"></p><h5>Total duration</h5><p>This filter allows you to set up an alarm based on the total call duration register by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the total duration registered by the stats point is <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0zNjAwfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=3600"> seconds.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9MzYwMHxWYWx1ZTE9VG90YWwgZHVyYXRpb258VmFsdWUyPUVxdWFsc30&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Total duration|Value2=Equals|Value3=3600"></p><h5>Average duration</h5><p>This filter allows you to set up an alarm based on the average call duration registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the average duration registered by the stats point is not equal to <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0xODAwfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=1800"> seconds.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9MTgwMHxWYWx1ZTE9QXZnIGR1cmF0aW9ufFZhbHVlMj1Eb2VzIG5vdCBlcXVhbH0&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Avg duration|Value2=Does not equal|Value3=1800"></p><h5>Minimum duration</h5><p>This filter allow you to set up an alarm based on the minimum call duration registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the minimum duration registered by the stats point is less than <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD02MDB9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=600"> seconds.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9NjAwfFZhbHVlMT1NaW4gZHVyYXRpb258VmFsdWUyPUlzIGxlc3MgdGhhbn0&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Min duration|Value2=Is less than|Value3=600"></p><h5>Maximum duration</h5><p>This filter allow you to set up an alarm based on the maximum call duration registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the maximum duration registered by the stats point is greater than <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD02MDB9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=600"> seconds.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9NjAwfFZhbHVlMT1NYXggZHVyYXRpb258VmFsdWUyPUlzIGdyZWF0ZXIgdGhhbn0&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Max duration|Value2=Is greater than|Value3=600"></p><h5>Total response</h5><p>This filter allow you to set up an alarm based on the total response time registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the total response time registered by the stats point is less than <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0xMH0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=10"> seconds.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9MTB8VmFsdWUxPVRvdGFsIHJlc3BvbnNlfFZhbHVlMj1JcyBsZXNzIHRoYW59&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Total response|Value2=Is less than|Value3=10"></p><h5>Average response</h5><p>This filter allow you to set up an alarm based on the average response time registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the average response time registered by the stats point is greater than <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD03fQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=7"> seconds.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9N3xWYWx1ZTE9QXZnIHJlc3BvbnNlfFZhbHVlMj1JcyBncmVhdGVyIHRoYW59&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Avg response|Value2=Is greater than|Value3=7"></p><h5>Minimum response</h5><p>This filter allow you to set up an alarm based on the minimum response time registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the minimum response time registered by the stats point is <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD01fQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=5"> seconds.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9NXxWYWx1ZTE9TWluIHJlc3BvbnNlfFZhbHVlMj1FcXVhbHN9&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Min response|Value2=Equals|Value3=5"></p><h5>Maximum response</h5><p>This filter allows you to set up an alarm based on the maximum response time registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the maximum response time registered by the stats point is not <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD01fQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=5"> seconds.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9NXxWYWx1ZTE9TWF4IHJlc3BvbnNlfFZhbHVlMj1Eb2VzIG5vdCBlcXVhbH0&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Max response|Value2=Does not equal|Value3=5"></p><h5>Total cost</h5><p>This filter allows you to set up an alarm based on the total cost registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the total cost registered by the stats point is <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD01MH0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=50">. <span class="search-result-summary"> </span></p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9NTB8VmFsdWUxPVRvdGFsIGNvc3R8VmFsdWUyPUVxdWFsc30&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Total cost|Value2=Equals|Value3=50"></p><h5>Average cost</h5><p>This filter allows you set up an alarm based on the average cost registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the average cost registered by the stats point is greater than <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0yMH0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=20">.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9MjB8VmFsdWUxPUF2ZyBjb3N0fFZhbHVlMj1JcyBncmVhdGVyIHRoYW59&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Avg cost|Value2=Is greater than|Value3=20"></p><h5>Minimum cost</h5><p>This filter allows you set up an alarm based on the minimum cost registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the minimum cost registered by the stats point is <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0xMH0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=10">.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9MTB8VmFsdWUxPU1pbiBjb3N0fFZhbHVlMj1FcXVhbHN9&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Min cost|Value2=Equals|Value3=10"></p><h5>Maximum cost</h5><p>This filter allows you set up an alarm based on the maximum cost registered for the calls collected by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the maximum cost registered by the stats point is greater than <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD02MH0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=60">.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9NjB8VmFsdWUxPU1heCBjb3N0fFZhbHVlMj1JcyBncmVhdGVyIHRoYW59&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Max cost|Value2=Is greater than|Value3=60"></p><h5>Concurrency</h5><p>This filter allows you set up an alarm based on the concurrency of calls registered by the selected stats point. To set up the alarm criteria, enter the relevant value in the box provided and select an appropriate operator. In the example below, an alarm will be triggered when the call concurrency registered by the stats point is greater than <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD01fQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=5">.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9NXxWYWx1ZTE9Q29uY3VycmVuY3l8VmFsdWUyPUVxdWFsc30&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Concurrency|Value2=Equals|Value3=5"></p><h3>Notification</h3><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPU5vdGlmaWNhdGlvbn0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Notification"> tab allows you set up an email alert when the alarm is being triggered. To send the notification to multiple email addresses, separate each entry with a comma.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xNjcxMzM0L2FsYXJtX25vdGlmaWNhdGlvbl8xLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/1671334/alarm_notification_1.png"></p>
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