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<p>The <strong><span class="reference">Filter</span></strong> parameter allows you to add one or more <span class="confluence-link">filters</span> to your report in order to narrow down your search results. Each filter consists of two elements: a text box where you can enter the filtering value and a drop-down list containing the criteria by which this value should be matched in the results.<span style="color: rgb(0,0,0);"> </span></p><p><span style="color: rgb(0,0,0);"><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xNTQwMTMzL2ZpbHRlcnNfMS5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/1540133/filters_1.png"><br /></span></p><p><span style="color: rgb(0,0,0);">A list describing all filters available in TIM Enterprise is presented below; however, note that not all filters are relevant to all reports. </span></p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2ZpbHRlcl9ib3g6VGFzazY9U3RhcnQgdGltZXxUYXNrMTI9VHJ1bmsgYWNjZXNzIGNvZGV8VGFzazU9TENSIGNvZGV8VGFzazExPVJlc3BvbnNlIHRpbWV8VGFzazg9Q0xJfFRhc2sxMD1EdXJhdGlvbnxUYXNrNz1DYWxsIHR5cGV8VGFzazk9RGVzdGluYXRpb258VGFzazE9QWNjb3VudCBjb2RlfFRhc2syPUNhcnJpZXJ8VGFzazM9Q29zdHxUYXNrND1EaWFsbGVkIG51bWJlcn0&locale=en_GB&version=2" data-macro-name="filter_box" data-macro-parameters="Task1=Account code|Task10=Duration|Task11=Response time|Task12=Trunk access code|Task2=Carrier|Task3=Cost|Task4=Dialled number|Task5=LCR code|Task6=Start time|Task7=Call type|Task8=CLI|Task9=Destination"></p><p> </p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Account code"></a></pre></td></tr></table><h5><strong>Account code<br /></strong></h5><p>To filter a report by account code, enter the relevant value in the box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:</p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Criteria</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><p><span class="keyword">equals</span></p></td><td class="confluenceTd"><p>Search for calls whose account code matches a particular value. In the example below, the results will show only calls whose account code is <strong><span class="reference">1140</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MTE0MHxWYWx1ZTE9QWNjb3VudCBDb2RlfFZhbHVlMj1lcXVhbHN9&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Account Code|Value2=equals|Value3=1140"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">is not equal to</span></p></td><td class="confluenceTd"><p>Exclude calls whose account code matches a particular value. In the example below, the results will exclude calls whose account code is <strong><span class="reference">1140</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MTE0MHxWYWx1ZTE9QWNjb3VudCBjb2RlfFZhbHVlMj1pcyBub3QgZXF1YWwgdG99&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Account code|Value2=is not equal to|Value3=1140"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">begins with</span></p></td><td class="confluenceTd"><p>Search for calls whose account code begins with a particular combination of digits. In the example below, the results will show only calls whose account code begins with <strong><span class="reference">11</span></strong>.<br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MTF8VmFsdWUxPUFjY291bnQgY29kZXxWYWx1ZTI9YmVnaW5zIHdpdGh9&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Account code|Value2=begins with|Value3=11"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">does not begin with</span></p></td><td class="confluenceTd"><p>Exclude calls whose account code begins with a particular combination of digits. In the example below, the results will exclude calls whose account code begins with <strong><span class="reference">11</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MTF8VmFsdWUxPUFjY291bnQgY29kZXxWYWx1ZTI9ZG9lcyBub3QgYmVnaW4gd2l0aH0&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Account code|Value2=does not begin with|Value3=11"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">ends with</span></p></td><td class="confluenceTd"><p>Search for calls whose account code ends with a particular combination of digits. In the example below, the results will show only calls whose account code ends with <strong><span class="reference">40</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9NDB8VmFsdWUxPUFjY291bnQgY29kZXN8VmFsdWUyPWVuZHMgd2l0aH0&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Account codes|Value2=ends with|Value3=40"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">does not end with</span></p></td><td class="confluenceTd"><p>Exclude calls whose account code ends with a particular combination of digits. In the example below, the results will exclude calls whose account code ends with <strong><span class="reference">40</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9NDB8VmFsdWUxPUFjY291bnQgY29kZXN8VmFsdWUyPWRvZXMgbm90IGVuZCB3aXRofQ&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Account codes|Value2=does not end with|Value3=40"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">contains</span></p></td><td class="confluenceTd"><p>Search for calls whose account code contains a particular combination of digits. In the example below, the results will show only calls whose account code contains <strong><span class="reference">14</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MTR8VmFsdWUxPUFjY291bnQgY29kZXN8VmFsdWUyPWNvbnRhaW5zfQ&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Account codes|Value2=contains|Value3=14"></p></td></tr><tr><td colspan="1" class="confluenceTd"><p><span class="keyword">does not contain <br /></span></p></td><td colspan="1" class="confluenceTd"><p>Exclude calls whose account code contains a particular combination of digits. In the example below, the results will exclude calls whose account code contains <strong><span class="reference">14</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MTR8VmFsdWUxPUFjY291bnQgY29kZXN8VmFsdWUyPWRvZXMgbm90IGNvbnRhaW59&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Account codes|Value2=does not contain|Value3=14"></p></td></tr></tbody></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Carrier"></a></pre></td></tr></table><h4>Carrier</h4><p>The carrier is the tariff table used to cost calls. If you use more than one carrier, you can choose to filter your results by displaying or excluding calls routed over a particular carrier.</p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Criteria</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><p><span class="keyword">equals <br /></span></p></td><td class="confluenceTd"><p>Search for calls that were routed over a particular carrier. In the example below, the results will show only calls routed over <strong><span class="reference">BT</span></strong> carrier.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9QlR8VmFsdWUxPUNhcnJpZXJ8VmFsdWUyPWVxdWFsc30&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Carrier|Value2=equals|Value3=BT"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">is not equal to <br /></span></p></td><td class="confluenceTd"><p>Exclude calls that were routed over a particular carrier. In the example below, the results will exclude calls routed over <strong><span class="reference">BT</span></strong> carrier.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9QlR8VmFsdWUxPUNhcnJpZXJ8VmFsdWUyPWlzIG5vdCBlcXVhbCB0b30&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Carrier|Value2=is not equal to|Value3=BT"></p></td></tr></tbody></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Cost"></a></pre></td></tr></table><h5><strong>Cost</strong></h5><p>You can define a cost filter to include calls above or below specific values by entering your criteria, as shown below:</p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Criteria</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><p><span class="keyword">is greater than <br /></span></p></td><td class="confluenceTd"><p>Search for calls whose cost is greater than a particular value. In the example below, the results will show only calls whose cost is greater than <strong><span class="reference">5.00</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9NS4wMHxWYWx1ZTE9Q29zdHxWYWx1ZTI9aXMgZ3JlYXRlciB0aGFufQ&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Cost|Value2=is greater than|Value3=5.00"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">is less than<br /></span></p></td><td class="confluenceTd"><p>Search for calls whose cost is less than a particular value. In the example below, the results will show only calls whose cost is less than <strong><span class="reference">15.00</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MTUuMDB8VmFsdWUxPUNvc3R8VmFsdWUyPWlzIGxlc3MgdGhhbn0&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Cost|Value2=is less than|Value3=15.00"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">equals</span></p></td><td class="confluenceTd"><p>Search for calls whose cost is equal to a particular value. In the example below, the results will show only calls whose cost is <strong><span class="reference">7.00</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9Ny4wMHxWYWx1ZTE9Q29zdHxWYWx1ZTI9ZXF1YWxzfQ&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Cost|Value2=equals|Value3=7.00"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">is not equal to <br /></span></p></td><td class="confluenceTd"><p>Exclude calls whose cost is equal to a particular value. In the example below, the results will exclude calls whose cost is <strong><span class="reference">1.00</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MS4wMHxWYWx1ZTE9Q29zdHxWYWx1ZTI9aXMgbm90IGVxdWFsfQ&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Cost|Value2=is not equal|Value3=1.00"></p></td></tr></tbody></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Dialled number"></a></pre></td></tr></table><h5><strong>Dialled number</strong></h5><p>To filter a report by dialled number, enter the relevant value in the box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:</p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Criteria</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><p><span class="keyword">equals<br /></span></p></td><td class="confluenceTd"><p>Search for calls whose dialled number matches a particular value. In the example below, the results will show only calls whose dialled number is <strong><span class="reference">02072652600</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MDIwNzI2NTI2MDB8VmFsdWUxPURpYWxsZWQgbnVtYmVyfFZhbHVlMj1lcXVhbHN9&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Dialled number|Value2=equals|Value3=02072652600"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">is not equal to <br /></span></p></td><td class="confluenceTd"><p>Exclude calls whose dialled number matches a particular value. In the example below, the results will exclude calls whose dialled number is <strong><span class="reference">02072652600</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MDIwNzI2NTI2MDB8VmFsdWUxPURpYWxsZWQgbnVtYmVyfFZhbHVlMj1pcyBub3QgZXF1YWwgdG99&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Dialled number|Value2=is not equal to|Value3=02072652600"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">begins with</span></p></td><td class="confluenceTd"><p>Search for calls whose dialled number begins with a particular combination of digits. In the example below, the results will show only calls whose dialled number begins with <strong><span class="reference">00</span></strong>.<br class="reference" /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MDB8VmFsdWUxPURpYWxsZWQgbnVtYmVyfFZhbHVlMj1iZWdpbnMgd2l0aH0&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Dialled number|Value2=begins with|Value3=00"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">does not begin with</span></p></td><td class="confluenceTd"><p>Exclude calls whose dialled number begins with a particular combination of digits. In the example below, the results will exclude calls whose dialled number begins with <strong><span class="reference">00</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MDB8VmFsdWUxPURpYWxsZWQgbnVtYmVyfFZhbHVlMj1kb2VzIG5vdCBiZWdpbiB3aXRofQ&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Dialled number|Value2=does not begin with|Value3=00"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">ends with</span></p></td><td class="confluenceTd"><p>Search for calls whose dialled number ends with a particular combination of digits. In the example below, the results will show only calls whose dialled number ends with <strong><span class="reference">2600</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MjYwMHxWYWx1ZTE9RGlhbGxlZCBudW1iZXJ8VmFsdWUyPWVuZHMgd2l0aH0&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Dialled number|Value2=ends with|Value3=2600"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">does not end with</span></p></td><td class="confluenceTd"><p>Exclude calls whose dialled number ends with a particular combination of digits. In the example below, the results will exclude calls whose dialled number ends with <strong><span class="reference">2600</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MjYwMHxWYWx1ZTE9RGlhbGxlZCBudW1iZXJ8VmFsdWUyPWRvZXMgbm90IGVuZCB3aXRofQ&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Dialled number|Value2=does not end with|Value3=2600"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">contains</span></p></td><td class="confluenceTd"><p>Search for calls whose dialled number contains a particular combination of digits. In the example below, the results will show only calls whose dialled number contains <strong><span class="reference">265</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MjY1fFZhbHVlMT1EaWFsbGVkIG51bWJlcnxWYWx1ZTI9Y29udGFpbnN9&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Dialled number|Value2=contains|Value3=265"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">does not contain <br /></span></p></td><td class="confluenceTd"><p>Exclude calls whose dialled number contains a particular combination of digits. In the example below, the results will exclude calls whose dialled number contains <strong><span class="reference">265</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MjY1fFZhbHVlMT1EaWFsbGVkIG51bWJlcnxWYWx1ZTI9ZG9lcyBub3QgY29udGFpbn0&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Dialled number|Value2=does not contain|Value3=265"></p></td></tr></tbody></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="LCR code"></a></pre></td></tr></table><h4>LCR code</h4><p>To filter your results by Least Cost Routing (LCR) code, enter it in the box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:</p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Criteria</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><p><span class="keyword">equals<br /></span></p></td><td class="confluenceTd"><p>Search for calls whose LCR code matches a particular value. In the example below, the results will show only calls whose LCR code is <strong><span class="reference">1470</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MTQ3MHxWYWx1ZTE9TENSIGNvZGV8VmFsdWUyPWVxdWFsc30&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=LCR code|Value2=equals|Value3=1470"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">is not equal to <br /></span></p></td><td class="confluenceTd"><p class="reference">Exclude calls whose LCR code matches a particular value. In the example below, the results will exclude calls whose LCR code is <strong><span class="reference">1470</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MTQ3MHxWYWx1ZTE9TENSIGNvZGV8VmFsdWUyPWlzIG5vdCBlcXVhbCB0b30&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=LCR code|Value2=is not equal to|Value3=1470"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">begins with</span></p></td><td class="confluenceTd"><p>Search for calls whose LCR code begins with a particular combination of digits. In the example below, the results will show only calls whose LCR code begins with <strong><span class="reference">14</span></strong>.<br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MTR8VmFsdWUxPUxDUiBjb2RlfFZhbHVlMj1iZWdpbnMgd2l0aH0&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=LCR code|Value2=begins with|Value3=14"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">does not begin with</span></p></td><td class="confluenceTd"><p>Exclude calls whose LCR code begins with a particular combination of digits. In the example below, the results will exclude calls whose LCR code begins <strong><span class="reference">14</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MTR8VmFsdWUxPUxDUiBjb2RlfFZhbHVlMj1kb2VzIG5vdCBiZWdpbiB3aXRofQ&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=LCR code|Value2=does not begin with|Value3=14"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">ends with</span></p></td><td class="confluenceTd"><p>Search for calls whose LCR code ends with a particular combination of digits. In the example below, the results will show only calls whose LCR code ends with <strong><span class="reference">70</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9NzB8VmFsdWUxPUxDUiBjb2RlfFZhbHVlMj1lbmRzIHdpdGh9&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=LCR code|Value2=ends with|Value3=70"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">does not end with</span></p></td><td class="confluenceTd"><p>Exclude calls whose LCR code ends with a particular combination of digits. In the example below, the results will exclude calls whose LCR code is <strong><span class="reference">70</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9NzB8VmFsdWUxPUxDUiBjb2RlfFZhbHVlMj1kb2VzIG5vdCBlbmQgd2l0aH0&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=LCR code|Value2=does not end with|Value3=70"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">contains</span></p></td><td class="confluenceTd"><p>Search for calls whose LCR code contains a particular combination of digits.In the example below, the results will show only calls whose LCR code contains <strong><span class="reference">47</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9NDd8VmFsdWUxPUxDUiBjb2RlfFZhbHVlMj1jb250YWluc30&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=LCR code|Value2=contains|Value3=47"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">does not contain</span></p></td><td class="confluenceTd"><p>Exclude calls whose LCR code contains a particular combination of digits. In the example below, the results will exclude calls whose LCR code contains<strong> <span class="reference">47</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9NDd8VmFsdWUxPUxDUiBjb2RlfFZhbHVlMj1kb2VzIG5vdCBjb250YWlufQ&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=LCR code|Value2=does not contain|Value3=47"></p></td></tr></tbody></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Start time"></a></pre></td></tr></table><h4><strong>Start time</strong></h4><p>This option allows you to filter calls based on the time the call started. Specify the start time in the text box provided using the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPWhoOm1tOnNzfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=hh:mm:ss"><span> format and choose <span>from the drop-down list</span> the criteria by which you want this to be matched in the reports.</span></p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Criteria</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><p><span class="keyword">is greater than <br /></span></p></td><td class="confluenceTd"><p>Search for calls that started after a particular time. In the example below, the results will show only calls that began after 10 am.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MTA6MDA6MDB8VmFsdWUxPVN0YXJ0IHRpbWV8VmFsdWUyPWlzIGdyZWF0ZXIgdGhhbn0&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Start time|Value2=is greater than|Value3=10:00:00"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">is less than<br /></span></p></td><td class="confluenceTd"><p>Search for calls that started before a particular time. In the example below, the results will show only calls that began before 10 am.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MTA6MDA6MDB8VmFsdWUxPVN0YXJ0IHRpbWV8VmFsdWUyPWlzIGxlc3MgdGhhbn0&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Start time|Value2=is less than|Value3=10:00:00"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">equals</span></p></td><td class="confluenceTd"><p>Search for calls that started at a particular time. In the example below, the results will show only calls that started at<strong> </strong><strong><span class="reference">10:30:00</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MTA6MzA6MDB8VmFsdWUxPUNvc3R8VmFsdWUyPWVxdWFsc30&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Cost|Value2=equals|Value3=10:30:00"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">is not equal to <br /></span></p></td><td class="confluenceTd"><p>Exclude calls that started at a particular time. In the example below, the results will exclude calls that started at <strong><span class="reference">10:30:00</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MTA6MzA6MDB8VmFsdWUxPUNvc3R8VmFsdWUyPWlzIG5vdCBlcXVhbH0&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Cost|Value2=is not equal|Value3=10:30:00"></p></td></tr></tbody></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Call type"></a></pre></td></tr></table><h4><strong>Call type</strong></h4><p>This filter allows you to select the type of call you want to report on, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc.</p><table class="confluenceTable"><tbody><tr><th class="confluenceTh"><p>Call type</p></th><th class="confluenceTh"><p>Description</p></th></tr><tr><td class="confluenceTd"><p><span class="keyword">All inbound</span></p><p><span class="keyword"><span class="keyword">Inbound answered</span></span></p><p><span class="keyword"><span class="keyword"><span class="keyword">Inbound DDI only</span></span></span></p><p><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword">Inbound transfer only</span></span></span></span></p><p><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword">Inbound missed call</span></span></span></span></p><p><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword">All outbound calls</span></span></span></span></span></span></p><p><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword">Outbound connected only</span></span></span></span></span></span></span></p><p><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword">Outbound not connected only</span></span></span></span></span></span></span></span></p><p><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword">Outbound operator assisted</span></span></span></span></span></span></span></span></span></p><p><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="confluence-link">Tandem</span></span></span></span></span></span></span></span></span></span></span></p><p><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword">User mobile calls</span></span></span></span></span></span></span></span></span></span></span></p><p><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword">User SMS</span></span></span></span></span></span></span></span></span></span></span></span></p><p><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="confluence-link">All internal</span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword">Internal answered only</span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword">Internal not answered only</span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword">Internal not connected</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword">Private wire</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="keyword"><span class="confluence-link">Feature</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p> </p></td><td class="confluenceTd"><table class="confluenceTable"><tbody><tr><th class="confluenceTh"><p>Criteria</p></th><th class="confluenceTh"><p>Description</p></th></tr><tr><td class="confluenceTd"><p><span class="keyword">equals<br /></span></p></td><td class="confluenceTd"><p>Search for calls of a particular type. In the example below, the results will show only internal calls.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9QWxsIGludGVybmFsfFZhbHVlMT1DYWxsIHR5cGV8VmFsdWUyPWVxdWFsc30&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Call type|Value2=equals|Value3=All internal"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">is not equal to<br /></span></p></td><td class="confluenceTd"><p>Exclude calls of a particular type. In the example below, the results will show all call types, except internal calls.</p><p> <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9QWxsIGludGVybmFsfFZhbHVlMT1DYWxsIHR5cGV8VmFsdWUyPWlzIG5vdCBlcXVhbH0&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Call type|Value2=is not equal|Value3=All internal"></p></td></tr></tbody></table><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>To report on all types of call, select the <span class="keyword">(All call types)</span> option.</p></td></tr></table></td></tr></tbody></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="CLI"></a></pre></td></tr></table><h4><strong>CLI</strong></h4><p><span class="confluence-link">Calling Line Identification</span> (CLI) is the telephone number of the remote caller in an incoming call scenario. To filter a report by CLI, enter the relevant value in the box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:</p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Criteria</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><p><span class="keyword">equals<br /></span></p></td><td class="confluenceTd"><p>Search for calls whose CLI matches a particular value. In the example below, the results will show only calls whose CLI is <strong><span class="reference">02072652600</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MDIwNzI2NTI2MDB8VmFsdWUxPUNMSXxWYWx1ZTI9ZXF1YWxzfQ&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=CLI|Value2=equals|Value3=02072652600"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">is not equal to <br /></span></p></td><td class="confluenceTd"><p>Exclude calls whose CLI matches a particular value. In the example below, the results will exclude calls whose CLI is <strong><span class="reference">02072652600</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MDIwNzI2NTI2MDB8VmFsdWUxPUNMSXxWYWx1ZTI9aXMgbm90IGVxdWFsIHRvfQ&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=CLI|Value2=is not equal to|Value3=02072652600"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">begins with</span></p></td><td class="confluenceTd"><p>Search for calls whose CLI begins with a particular combination of digits. In the example below, the results will show only calls whose CLI begins with <strong><span class="reference">0789</span></strong>.<br class="reference" /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MDc4OXxWYWx1ZTE9Q0xJfFZhbHVlMj1iZWdpbnMgd2l0aH0&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=CLI|Value2=begins with|Value3=0789"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">does not begin with</span></p></td><td class="confluenceTd"><p>Exclude calls whose CLI begins with a particular combination of digits. In the example below, the results will exclude calls whose CLI begins with <strong><span class="reference">0789</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MDc4OXxWYWx1ZTE9Q0xJfFZhbHVlMj1kb2VzIG5vdCBiZWdpbiB3aXRofQ&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=CLI|Value2=does not begin with|Value3=0789"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">ends with</span></p></td><td class="confluenceTd"><p>Search for calls whose CLI ends with a particular combination of digits. In the example below, the results will show only calls whose CLI ends with <strong><span class="reference">2600</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MjYwMHxWYWx1ZTE9Q0xJfFZhbHVlMj1lbmRzIHdpdGh9&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=CLI|Value2=ends with|Value3=2600"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">does not end with</span></p></td><td class="confluenceTd"><p>Exclude calls whose CLI ends with a particular combination of digits. In the example below, the results will exclude calls whose CLI ends with <strong><span class="reference">2600</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MjYwMHxWYWx1ZTE9Q0xJfFZhbHVlMj1kb2VzIG5vdCBlbmQgd2l0aH0&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=CLI|Value2=does not end with|Value3=2600"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">contains</span></p></td><td class="confluenceTd"><p>Search for calls whose CLI contains a particular combination of digits. In the example below, the results will show only calls whose CLI contains <strong><span class="reference">265</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MjY1fFZhbHVlMT1DTEl8VmFsdWUyPWNvbnRhaW5zfQ&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=CLI|Value2=contains|Value3=265"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">does not contain <br /></span></p></td><td class="confluenceTd"><p>Exclude calls whose CLI contains a particular combination of digits. In the example below, the results will exclude calls whose CLI contains <strong><span class="reference">265</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MjY1fFZhbHVlMT1DTEl8VmFsdWUyPWRvZXMgbm90IGNvbnRhaW59&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=CLI|Value2=does not contain|Value3=265"></p></td></tr></tbody></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Destination"></a></pre></td></tr></table><h4><strong>Destination</strong></h4><p>If you want to filter calls to a specific, known <span class="confluence-link">destination</span>, type the name of the <span class="confluence-link">destination</span> in the text box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:</p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Criteria</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><p><span class="keyword">equals<br /></span></p></td><td class="confluenceTd"><p class="reference">Search for calls whose destination matches a particular name. In the example below, the results will show only calls whose destination is <strong><span class="reference">Warren Smith</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9V2FycmVuIFNtaXRofFZhbHVlMT1EZXN0aW5hdGlvbnxWYWx1ZTI9ZXF1YWxzfQ&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Destination|Value2=equals|Value3=Warren Smith"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">is not equal to <br /></span></p></td><td class="confluenceTd"><p>Exclude calls whose destination matches a particular name. In the example below, the results will exclude calls whose destination is <strong><span class="reference">Warren Smith</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9V2FycmVuIFNtaXRofFZhbHVlMT1EZXN0aW5hdGlvbnxWYWx1ZTI9aXMgbm90IGVxdWFsIHRvfQ&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Destination|Value2=is not equal to|Value3=Warren Smith"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">begins with</span></p></td><td class="confluenceTd"><p>Search for calls whose destination name begins with a particular combination of letters. In the example below, the results will show only calls whose destination name begins with <strong><span class="reference">Warren S</span></strong>.<br class="reference" /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9V2FycmVuIFN8VmFsdWUxPURlc3RpbmF0aW9ufFZhbHVlMj1iZWdpbnMgd2l0aH0&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Destination|Value2=begins with|Value3=Warren S"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">does not begin with</span></p></td><td class="confluenceTd"><p>Exclude calls whose destination name begins with a particular combination of letters. In the example below, the results will exclude calls whose destination name begins with <strong><span class="reference">Warren S</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9V2FycmVuIFN8VmFsdWUxPURlc3RpbmF0aW9ufFZhbHVlMj1kb2VzIG5vdCBiZWdpbiB3aXRofQ&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Destination|Value2=does not begin with|Value3=Warren S"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">ends with</span></p></td><td class="confluenceTd"><p>Search for calls whose destination name ends with a particular combination of letters. In the example below, the results will show only calls whose destination name ends with <strong><span class="reference">Smith</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9U21pdGh8VmFsdWUxPURlc3RpbmF0aW9ufFZhbHVlMj1lbmRzIHdpdGh9&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Destination|Value2=ends with|Value3=Smith"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">does not end with</span></p></td><td class="confluenceTd"><p>Exclude calls whose destination name ends with a particular combination of letters. In the example below, the results will exclude calls whose destination name ends with <strong><span class="reference">Smith</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9U21pdGh8VmFsdWUxPURlc3RpbmF0aW9ufFZhbHVlMj1kb2VzIG5vdCBlbmQgd2l0aH0&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Destination|Value2=does not end with|Value3=Smith"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">contains</span></p></td><td class="confluenceTd"><p>Search for calls whose destination name contains a particular combination of letters. In the example below, the results will show only calls whose destination name contains <strong><span class="reference">Warren</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9V2FycmVufFZhbHVlMT1EZXN0aW5hdGlvbnxWYWx1ZTI9Y29udGFpbnN9&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Destination|Value2=contains|Value3=Warren"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">does not contain <br /></span></p></td><td class="confluenceTd"><p>Exclude calls whose destination name contains a particular combination of letters. In the example below, the results will exclude calls whose destination name contains <strong><span class="reference">Warren</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9V2FycmVufFZhbHVlMT1EZXN0aW5hdGlvbnxWYWx1ZTI9ZG9lcyBub3QgY29udGFpbn0&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Destination|Value2=does not contain|Value3=Warren"></p></td></tr></tbody></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Duration"></a></pre></td></tr></table><h4><strong>Duration</strong></h4><p>To filter calls above or below a particular duration, enter the duration (in seconds) in the text box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:</p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Criteria</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><p><span class="keyword">is greater than <br /></span></p></td><td class="confluenceTd"><p>Search for calls whose duration is longer than a particular value. In the example below, the results will show only calls whose duration is longer than <strong><span class="reference">30</span></strong> seconds.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MzB8VmFsdWUxPUR1cmF0aW9ufFZhbHVlMj1pcyBncmVhdGVyIHRoYW59&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Duration|Value2=is greater than|Value3=30"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">is less than<br /></span></p></td><td class="confluenceTd"><p>Search for calls whose duration is shorter than a particular value. In the example below, the results will show only calls whose duration is shorter than <strong><span class="reference">60</span></strong> seconds.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9NjB8VmFsdWUxPUR1cmF0aW9ufFZhbHVlMj1pcyBsZXNzIHRoYW59&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Duration|Value2=is less than|Value3=60"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">equals</span></p></td><td class="confluenceTd"><p>Search for calls whose duration is equal to a particular value. In the example below, the results will show only calls whose duration is <strong><span class="reference">10</span></strong> seconds.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MTB8VmFsdWUxPUR1cmF0aW9ufFZhbHVlMj1lcXVhbHN9&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Duration|Value2=equals|Value3=10"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">is not equal to <br /></span></p></td><td class="confluenceTd"><p>Exclude calls whose duration is equal to a particular value. In the example below, the results will exclude calls whose duration is <strong><span class="reference">10</span></strong> seconds.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MTB8VmFsdWUxPUR1cmF0aW9ufFZhbHVlMj1pcyBub3QgZXF1YWx9&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Duration|Value2=is not equal|Value3=10"></p></td></tr></tbody></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Response time"></a></pre></td></tr></table><h4><strong>Response time<br /></strong></h4><p>This option allows you to filter calls based on their response time, measured in seconds. Specify the desired response time threshold in the text box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:</p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Criteria</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><p><span class="keyword">is greater than <br /></span></p></td><td class="confluenceTd"><p>Search for calls whose response time is longer than a particular value. In the example below, the results will show only calls whose response time is longer than <strong><span class="reference">10</span></strong> seconds.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MTB8VmFsdWUxPVJlc3BvbnNlIHRpbWV8VmFsdWUyPWlzIGdyZWF0ZXIgdGhhbn0&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Response time|Value2=is greater than|Value3=10"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">is less than<br /></span></p></td><td class="confluenceTd"><p>Search for calls whose response time is shorter than a particular value. In the example below, the results will show only calls whose response time is shorter than <strong><span class="reference">10</span></strong> seconds.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MTB8VmFsdWUxPVJlc3BvbnNlIHRpbWV8VmFsdWUyPWlzIGxlc3MgdGhhbn0&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Response time|Value2=is less than|Value3=10"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">equals</span></p></td><td class="confluenceTd"><p>Search for calls whose response time is equal to a particular value. In the example below, the results will show only calls whose response time is <strong><span class="reference">3</span></strong> seconds.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9M3xWYWx1ZTE9UmVzcG9uc2UgdGltZXxWYWx1ZTI9ZXF1YWxzfQ&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Response time|Value2=equals|Value3=3"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">is not equal to <br /></span></p></td><td class="confluenceTd"><p>Exclude calls whose response time is equal to a particular value. In the example below, the results will exclude calls whose response time is <strong><span class="reference">10</span></strong> seconds.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MTB8VmFsdWUxPVJlc3BvbnNlIHRpbWV8VmFsdWUyPWlzIG5vdCBlcXVhbH0&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Response time|Value2=is not equal|Value3=10"></p></td></tr></tbody></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Trunk access code"></a></pre></td></tr></table><h4><strong>Trunk access code</strong></h4><p>If your telephone system uses trunk access codes to connect calls using specific channels, you can limit your report's results to include only calls made using those codes. <span>Specify the trunk access code in the text box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:</span></p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Criteria</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><p><span class="keyword">equals<br /></span></p></td><td class="confluenceTd"><p>Search for calls whose trunk access code matches a particular value. In the example below, the results will show only calls whose trunk access code is <strong><span class="reference">12</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MTJ8VmFsdWUxPVRydW5rIGFjY2VzcyBjb2RlfFZhbHVlMj1lcXVhbHN9&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Trunk access code|Value2=equals|Value3=12"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">is not equal to <br /></span></p></td><td class="confluenceTd"><p class="reference">Exclude calls whose trunk access code matches a particular value. In the example below, the results will exclude calls whose trunk access code is <strong><span class="reference">12</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MTJ8VmFsdWUxPVRydW5rIGFjY2VzcyBjb2RlfFZhbHVlMj1pcyBub3QgZXF1YWwgdG99&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Trunk access code|Value2=is not equal to|Value3=12"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">begins with</span></p></td><td class="confluenceTd"><p>Search for calls whose trunk access code begins with a particular combination of digits. In the example below, the results will show only calls whose trunk access code begins with <strong><span class="reference">1</span></strong>.<br class="reference" /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MXxWYWx1ZTE9VHJ1bmsgYWNjZXNzIGNvZGV8VmFsdWUyPWJlZ2lucyB3aXRofQ&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Trunk access code|Value2=begins with|Value3=1"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">does not begin with</span></p></td><td class="confluenceTd"><p>Exclude calls whose trunk access code begins with a particular combination of digits. In the example below, the results will exclude calls whose trunk access code begins with <strong><span class="reference">1</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MXxWYWx1ZTE9VHJ1bmsgYWNjZXNzIGNvZGV8VmFsdWUyPWRvZXMgbm90IGJlZ2luIHdpdGh9&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Trunk access code|Value2=does not begin with|Value3=1"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">ends with</span></p></td><td class="confluenceTd"><p>Search for calls whose trunk access code ends with a particular combination of digits. In the example below, the results will show only calls whose trunk access code ends with <strong><span class="reference">3</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MjYwMHxWYWx1ZTE9VHJ1bmsgYWNjZXNzIGNvZGV8VmFsdWUyPWVuZHMgd2l0aH0&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Trunk access code|Value2=ends with|Value3=2600"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">does not end with</span></p></td><td class="confluenceTd"><p>Exclude calls whose trunk access code ends with a particular combination of digits. In the example below, the results will exclude calls whose trunk access code ends with <strong><span class="reference">3</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MjYwMHxWYWx1ZTE9VHJ1bmsgYWNjZXNzIGNvZGV8VmFsdWUyPWRvZXMgbm90IGVuZCB3aXRofQ&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Trunk access code|Value2=does not end with|Value3=2600"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">contains</span></p></td><td class="confluenceTd"><p>Search for calls whose trunk access code contains a particular combination of digits. In the example below, the results will show only calls whose trunk access code contains <strong><span class="reference">2</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MnxWYWx1ZTE9VHJ1bmsgYWNjZXNzIGNvZGV8VmFsdWUyPWNvbnRhaW5zfQ&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Trunk access code|Value2=contains|Value3=2"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">does not contain <br /></span></p></td><td class="confluenceTd"><p>Exclude calls whose trunk access code contains a particular combination of digits. In the example below, the results will exclude calls whose trunk access code contains <strong><span class="reference">2</span></strong>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19maWx0ZXJfZW50ZXJwcmlzZTpWYWx1ZTM9MnxWYWx1ZTE9VHJ1bmsgYWNjZXNzIGNvZGV8VmFsdWUyPWRvZXMgbm90IGNvbnRhaW59&locale=en_GB&version=2" data-macro-name="reporting_filter_enterprise" data-macro-parameters="Value1=Trunk access code|Value2=does not contain|Value3=2"></p></td></tr></tbody></table><p><span><br /></span></p>
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