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<p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3N1bW1hcnlfbGlzdDpUYXNrMT1XaGF0IGFyZSBibGFja2xpc3RlZCB1c2Vycz98VGFzazI9U2V0dGluZyB1c2VycyB0byBub3QgbG9nIGNhbGxzfFRhc2szPU1lcmdpbmcgYSBEREkgd2l0aCBpdHMgZXh0ZW5zaW9ufQ&locale=en_GB&version=2" data-macro-name="summary_list" data-macro-parameters="Task1=What are blacklisted users?|Task2=Setting users to not log calls|Task3=Merging a DDI with its extension"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="What are blacklisted users?"></a></pre></td></tr></table><h1>What are blacklisted users?</h1><p><span style="color: rgb(0,0,0);">Blacklisted users are created in the system when your software license is insufficient for the number of users picked up in the Directory. The users will be blacklisted at random and they will not be logging calls.</span><br /><br /><span style="color: rgb(0,0,0);">To identify the total number of users currently logged in the system, point your mouse cursor at the tab TIM Plus/Enterprise is running in to display your license usage and license count. If you are over your allotted amount of users you can follow the next set of instructions to get back below your current count to begin logging all calls again.</span></p><p>To identify the total number of users currently logged in the system, you can run a <span class="reference">Unused devices</span> report for a period of time when no calls were made or received. The best option is to select a date in the future, e.g. <span class="keyword">01-01-2020</span>.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xMzQzNjA1NC9ibGFja2xpc3RlZF91c2Vyc18xLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/13436054/blacklisted_users_1.png"></p><p>The report will display the total number of users picked up in the system.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xMzQzNjA1NC9ibGFja2xpc3RlZF91c2Vyc18yLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/13436054/blacklisted_users_2.png"></p><p>If the total number of users exceeds your license count, you can contact our <a class="external-link" href="mailto:sales@tri-line.com" rel="nofollow">Sales</a> team to purchase more licenses for your users, alternatively you can check if any of the following applies:</p><ul><li>DDI numbers are picked up as extensions, in which case you can <span class="confluence-link"> </span><a class="confluence-link" href="#Merging a DDI with its extension" data-anchor="Merging a DDI with its extension" data-linked-resource-default-alias="Merging a DDI with its extension" data-base-url="http://localhost:8090"><span class="confluence-link">merge the DDIs with their extension number</span></a> or <a class="confluence-link" href="#Setting users to not log calls" data-anchor="Setting users to not log calls" data-linked-resource-default-alias="Setting users to not log calls" data-base-url="http://localhost:8090"><span class="confluence-link">set them to not log calls</span></a><span class="confluence-link"> <br /></span></li><li>you have old extensions that you don't wish to monitor, in which case you can <a class="confluence-link" href="#Setting users to not log calls" data-anchor="Setting users to not log calls" data-linked-resource-default-alias="Setting users to not log calls" data-base-url="http://localhost:8090"><span class="confluence-link">set them to not log calls</span></a><span class="confluence-link"> <br /></span></li></ul><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Setting users to not log calls"></a></pre></td></tr></table><h1>Setting users to not log calls</h1><p>Follow the steps below to set a user to not log calls:</p><ol><li>Locate the extension you want to set to <span class="reference">Do not log</span> in the Directory, select it from the list and click on the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2J1dHRvbm1hY3JvOkxhYmVsPVByb3BlcnRpZXN9&locale=en_GB&version=2" data-macro-name="buttonmacro" data-macro-parameters="Label=Properties"> button, as shown below:<br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xMzQzNjA1NC9ibGFja2xpc3RlZF91c2Vyc18zLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/13436054/blacklisted_users_3.png"></li><li>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVVzZXIgcHJvcGVydGllc30&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=User properties"> window will open. Click on the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3RhYm1hY3JvOkxhYmVsPVRlbGVwaG9ueX0&locale=en_GB&version=2" data-macro-name="tabmacro" data-macro-parameters="Label=Telephony"> tab and tick the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1EbyBub3QgbG9nIGNhbGxzIGZvciB0aGlzIHVzZXJ9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=Do not log calls for this user"> box.<br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xMzQzNjA1NC9ibGFja2xpc3RlZF91c2Vyc180LnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/13436054/blacklisted_users_4.png"></li></ol><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>For the changes to take effect, you need to restart the TIM Pus service.</p></td></tr></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Merging a DDI with its extension"></a></pre></td></tr></table><h1>Merging a DDI with its extension</h1><p>Follow the steps below to merge a DDI with its extension:</p><ol><li>Locate in the Directory the extension you want to merge, select it from the list and click on the <span class="button">Properties</span> button, as shown below:<br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xMzQzNjA1NC9ibGFja2xpc3RlZF91c2Vyc181LnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/13436054/blacklisted_users_5.png"></li><li>A new window will open, displaying the general properties of the user. In the <span class="reference">Alt extension</span> field, enter its DDI number and click on the <span class="button">Save</span> button, as shown below:<br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xMzQzNjA1NC9ibGFja2xpc3RlZF91c2Vyc182LnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/13436054/blacklisted_users_6.png"></li><li>Locate in the Directory the users object created for the DDI number and delete the user from the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVVzZXIgcHJvcGVydGllc30&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=User properties"> window, as shown below:<br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xMzQzNjA1NC9ibGFja2xpc3RlZF91c2Vyc183LnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/13436054/blacklisted_users_7.png"></li></ol><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>For the changes to take effect, you need to restart the TIM Plus service.</p></td></tr></table>
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