Copy Page

You are not logged in. Any changes you make will be marked as anonymous. You may want to Log In if you already have an account. You can also Sign Up for a new account.

<p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3N1bW1hcnlfbGlzdDpUYXNrNT1SZW1vdGUgYWNjZXNzICYgZGlhZ25vc3RpY3N8VGFzazE9RGF0YWJhc2V8VGFzazI9QWxlcnRzfFRhc2szPUVtYWlsfFRhc2s0PVdlYiBzZXJ2ZXJ9&amp;locale=en_GB&amp;version=2" data-macro-name="summary_list" data-macro-parameters="Task1=Database|Task2=Alerts|Task3=Email|Task4=Web server|Task5=Remote access &amp; diagnostics"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&amp;locale=en_GB&amp;version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre>&lt;a id="Database">&lt;/a></pre></td></tr></table><h1>Database</h1><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPURhdGFiYXNlfQ&amp;locale=en_GB&amp;version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Database"> section allows you to enter the connection information of your database storage engine.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xMzQzNTQ3OS9zeXN0ZW1fc2V0dGluZ3NfMi5wbmd9&amp;locale=en_GB&amp;version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/13435479/system_settings_2.png"></p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Field</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><strong>Database provider</strong></td><td class="confluenceTd">Select the database you are trying to connect to. Be default, TIM Enterprise is connected to a Native database.</td></tr><tr><td class="confluenceTd"><strong>Host: Post</strong></td><td class="confluenceTd">Enter the Host name or IP address of the database and the relevant port number.</td></tr><tr><td class="confluenceTd"><strong>Username</strong></td><td class="confluenceTd">Enter the username required to log in to the database.</td></tr><tr><td class="confluenceTd"><strong>Password</strong></td><td class="confluenceTd">Enter the password required to log in to the database.</td></tr><tr><td colspan="1" class="confluenceTd"><strong>Database</strong></td><td colspan="1" class="confluenceTd">Enter the name of the database.</td></tr></tbody></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&amp;locale=en_GB&amp;version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre>&lt;a id="Alerts">&lt;/a></pre></td></tr></table><h1>Alerts</h1><p>TIM Enterprise can be configured to raise an alert when particular events occur whilst the system is running. The alerts can be saved to a log file on a disk or sent as an email notification.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xMzQzNTQ3OS9zeXN0ZW1fc2V0dGluZ3NfMy5wbmd9&amp;locale=en_GB&amp;version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/13435479/system_settings_3.png"></p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Alert</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><strong><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2lubGluZWltYWdlOlVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvMTM0MzU0NzkvY3JpdGljYWxfYWxlcnQucG5nfQ&amp;locale=en_GB&amp;version=2" data-macro-name="inlineimage" data-macro-parameters="URL=/download/attachments/13435479/critical_alert.png">  Critical</strong></td><td class="confluenceTd">A critical alert notifies you of any events that are detrimental to the system, e.g. database failure</td></tr><tr><td class="confluenceTd"><strong><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2lubGluZWltYWdlOlVSTD1odHRwOi8vZG9jcy50cmktbGluZS5jb206ODA5MC9kb3dubG9hZC9hdHRhY2htZW50cy8xMzQzNTQ3OS93YXJuaW5nX2FsZXJ0LnBuZ30&amp;locale=en_GB&amp;version=2" data-macro-name="inlineimage" data-macro-parameters="URL=http://docs.tri-line.com:8090/download/attachments/13435479/warning_alert.png">  Warning</strong></td><td class="confluenceTd">A warning alert notifies you of any non-critical events that have occurred on the system, e.g. you have exceeded your license limit</td></tr><tr><td class="confluenceTd"><strong><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2lubGluZWltYWdlOlVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvMTM0MzU0NzkvaW5mb3JtYXRpb25fYWxlcnQucG5nfQ&amp;locale=en_GB&amp;version=2" data-macro-name="inlineimage" data-macro-parameters="URL=/download/attachments/13435479/information_alert.png">  Information</strong></td><td class="confluenceTd">An information alert notifies you of any system events that have occurred on the system, e.g. if the application service has been restarted</td></tr><tr><td colspan="1" class="confluenceTd"><strong><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2lubGluZWltYWdlOlVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvMTM0MzU0Nzkvdm9pY2VfYWxlcnQucG5nfQ&amp;locale=en_GB&amp;version=2" data-macro-name="inlineimage" data-macro-parameters="URL=/download/attachments/13435479/voice_alert.png">  Voice audit</strong></td><td colspan="1" class="confluenceTd">An alert that notifies you of progress during call recording operations<strong><br /></strong></td></tr><tr><td colspan="1" class="confluenceTd"><strong><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2lubGluZWltYWdlOlVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvMTM0MzU0NzkvYXVkaXRfYWxlcnQucG5nfQ&amp;locale=en_GB&amp;version=2" data-macro-name="inlineimage" data-macro-parameters="URL=/download/attachments/13435479/audit_alert.png">  Audit</strong></td><td colspan="1" class="confluenceTd">Provides very detailed information about ongoing system events, primarily used for fault-finding<strong><br /></strong></td></tr></tbody></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&amp;locale=en_GB&amp;version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre>&lt;a id="Email">&lt;/a></pre></td></tr></table><h1>Email</h1><p>This section allows you to configure the details of your mail server in order to enable TIM Enterprise to send out scheduled reports, call alarms, missed call notifications or system alerts.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xMzQzNTQ3OS9zeXN0ZW1fc2V0dGluZ3NfNC5wbmd9&amp;locale=en_GB&amp;version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/13435479/system_settings_4.png"></p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Field name</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><strong>SMTP host: Port</strong></td><td class="confluenceTd">The IP address or host name of your company's mail server and the port number, which by default is 25</td></tr><tr><td class="confluenceTd"><strong>HELO name</strong></td><td class="reference confluenceTd">The greeting name required by your mail server to identify the computer that is sending the email. In most cases, this is the network name of the server running TIM Enterprise</td></tr><tr><td colspan="1" class="confluenceTd"><strong>Reply-to address</strong></td><td colspan="1" class="confluenceTd">The email address you want to use to send a test email, in order to verify your email settings</td></tr><tr><td class="confluenceTd"><strong>SMTP authentication<br /></strong></td><td class="confluenceTd">The authentication method used by your mail server. Choose <span class="keyword">None</span> if the authentication is automatic or not used</td></tr><tr><td class="confluenceTd"><strong>Username</strong></td><td class="confluenceTd">Enter the username of the SMTP authentication</td></tr><tr><td class="confluenceTd"><strong>Password</strong></td><td class="confluenceTd">Enter the password of the SMTP authentication</td></tr></tbody></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&amp;locale=en_GB&amp;version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre>&lt;a id="Web server">&lt;/a></pre></td></tr></table><h1>Web server</h1><p>TIM Enterprise has its own built-in web server and it can be accessed from any PC on your network without the need of any additional software. To configure, choose the IP address and port number that you want the web service to listen on.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xMzQzNTQ3OS9zeXN0ZW1fc2V0dGluZ3NfNS5wbmd9&amp;locale=en_GB&amp;version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/13435479/system_settings_5.png"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&amp;locale=en_GB&amp;version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre>&lt;a id="Remote access &amp; diagnostics">&lt;/a></pre></td></tr></table><h1>Remote access &amp; diagnostics</h1><p>This feature is reserved for future use.</p><p> </p>