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<p>These instructions help you configure your 3COM VCX phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3BieHN1bW1hcnk6U3VwcG9ydGZpbGVzMT0zQ29tIFZDWC1OQlguVERUfFN1cHBvcnRmaWxlczI9M0NvbSBWQ1gtTkJYLlREU3xDb25uZWN0aW9uPUZUUCB0cmFuc2ZlcnxSZXF1aXJlZFRhc2sxPUNvbmZpZ3VyZSB0aGUgU01EUiBvdXRwdXR8UmVxdWlyZWRUYXNrMj1Db25maWd1cmUgVElNIFBsdXN9&locale=en_GB&version=2" data-macro-name="pbxsummary" data-macro-parameters="Connection=FTP transfer|RequiredTask1=Configure the SMDR output|RequiredTask2=Configure TIM Plus|Supportfiles1=3Com VCX-NBX.TDT|Supportfiles2=3Com VCX-NBX.TDS"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Configure your SMDR output"></a></pre></td></tr></table><h1>Configuring your SMDR output</h1><p>To retrieve call logging data from your 3COM VCX phone system, you need to set up an SFTP transfer. Below is an example of how to configure this, using WinSCP - a free FTP client software. Any other third-party client software can be used instead.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8U2hhZG93PWZhbHNlfFVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvMTM0MzUzOTAvM0NPTV8xLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|Shadow=false|URL=/download/attachments/13435390/3COM_1.png"></p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Field</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><strong>Host name</strong></td><td class="confluenceTd">The IP address or host name of the phone system</td></tr><tr><td class="confluenceTd"><strong>Port number</strong></td><td class="confluenceTd">The port number for the SFTP transfer. The default port number is <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0yMn0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=22"></td></tr><tr><td class="confluenceTd"><strong>User name</strong></td><td class="confluenceTd">The username required to log in to your 3COM VCX phone system</td></tr><tr><td colspan="1" class="confluenceTd"><strong>Password</strong></td><td colspan="1" class="confluenceTd">The password required to log in to your 3COM VCX phone system</td></tr></tbody></table><p>Once connected to the phone system, you can transfer the CDR files, located by default in <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPW9wdC8zY29tL1ZDWC9hY2N0eG1sL2RiL2V4cG9ydH0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=opt/3com/VCX/acctxml/db/export">, to the PC running TIM Plus.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8U2hhZG93PWZhbHNlfFVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvMTM0MzUzOTAvM0NPTV8yLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|Shadow=false|URL=/download/attachments/13435390/3COM_2.png"></p><p>In this example, the XML files are being copied in the following location: <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUM6XFByb2dyYW0gRmlsZXNcVHJpLUxpbmVcVElNIEVudGVycHJpc2VcRlRQfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=C:\\Program Files\\Tri-Line\\TIM Enterprise\\FTP">, given the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUZUUH0&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=FTP"> folder has been created in advance for this purpose.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpTaGFkb3c9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xMzQzNTM1MS8zQ09NXzMucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Shadow=false|URL=/download/attachments/13435351/3COM_3.png"></p><h4>Creating a batch file</h4><p>To enable TIM Plus to collect and process the XML files, you need to create a batch file containing the following lines:</p><table class="wysiwyg-macro" data-macro-name="code" data-macro-parameters="language=none" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2NvZGU6bGFuZ3VhZ2U9bm9uZX0&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre>xcopy/Y "C:\Program Files\Tri-Line\TIM Plus\FTP\*.XML" "C:\Program Files\Tri-Line\TIM Plus\spool\*.{sitecode}" cd "\Program Files\Tri-Line\TIM Plus\FTP\" del *.* /q cd\ </pre></td></tr></table><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>In the above example, the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD17c2l0ZWNvZGV9fQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label={sitecode}"> needs to be replaced with the unique ID of the site object you are trying to send the data to. <span style="color: rgb(80,80,80);">To</span><span style="color: rgb(80,80,80);"> obtain the ID of a site, hover the mouse pointer over it on the </span><span class="button no_margin">Directory</span><span style="color: rgb(80,80,80);"> screen in TIM Plus and it will be displayed as a tooltip.</span></p></td></tr></table><p class="western">The batch file will change the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPS54bWx9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=.xml"> file extension to the designated site code and move the files in the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVNwb29sfQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Spool"> folder for processing. </p><p class="western">A Windows scheduled task must be set up as well in order to run the batch file every 5 minutes or so.</p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Configure TIM Plus"></a></pre></td></tr></table><h2>Configuring TIM Plus</h2><p>Once the batch file has been configured, log in to TIM Plus and perform the steps below:</p><ol><li>Click on the <span class="button no_margin">Directory</span> tab.</li><li><span style="color: rgb(80,80,80);">Choose the site you want to configure and click</span><span style="color: rgb(80,80,80);"> </span><span class="button no_margin">Properties</span>.<br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xMzQzNTM5MC8zQ09NXzQucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/13435390/3COM_4.png"></li><li>In the <span class="reference">Site Properties</span> window, select<span class="keyword"> <span class="keyword"><span class="keyword"><span class="keyword">3Com VCX-NBX</span></span></span></span> from the <span class="reference">PBX model</span> drop-down list.</li><li>In the <span class="reference">Connection method</span> field, select <span class="keyword">No connection required</span> from the drop-down list.</li><li>Click on the <span class="button no_margin">Save</span> button to apply the settings.</li></ol>
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