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<p>If you stopped receiving data from your Cisco UCM, you need to restart the <span class="reference">CDR Services</span> on the <span class="reference">Publisher</span> node.</p><table class="wysiwyg-macro" data-macro-name="warning" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e3dhcm5pbmd9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>DO NOT delete the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUNhbGwgQWNjb3VudGluZ30&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Call Accounting"> and <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUJpbGxpbmd9&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Billing"> server, as this will remove any CDRs that have not been sent.</p></td></tr></table><p class="keyword">To restart the CDR services, log in to the <span class="reference">Cisco Unified Serviceability</span> screen and select <span class="keyword">Tools -> Control Center -> Network Services </span>from the main menu. Locate the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPUNEUiBzZXJ2aWNlc30&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=CDR services"> section in the list and restart the following services in the order specified below;</p><ol><li><span class="keyword">Cisco Database Layer Monitor</span> (Depending on Cisco UCM version, you may not have this service)</li><li><span class="keyword">Cisco CDR Repository Manager</span></li><li><span class="keyword">Cisco CDR Agent</span></li><li><span class="keyword">Cisco CAR Scheduler</span> (if sending CMRs)</li></ol><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xNjcxMzIyL2Npc2NvX2Nkcl9zZXJ2aWNlLnBuZ30&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/1671322/cisco_cdr_service.png"></p><p>CDRs should now be sent to the configured <span class="reference">Call Accounting and Billing</span> server, i.e. the machine running TIM Plus.</p><p> </p>
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