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<h5>Abandoned/missed call</h5><p>A call in which the call originator disconnects or cancels the call after a connection has been made, but before the call is established.</p><h5>Conference call</h5><p>A service feature that allows a call to be established among three or more stations in such a manner that each of the stations is able to communicate with all the other stations.</p><h5>CLI</h5><p><span class="confluence-link">Calling Line Identification</span> (CLI) is the telephone number of the remote caller in an incoming call scenario. This feature permits the recipient of an incoming call to determine, even before answering, the number from which the incoming call is being placed.</p><h5>Dialled number</h5><p>The dialled number is defined as the number that is dialled (in the case of an outbound call), or the DDI number that the remote party dialled to reach a particular extension or group (in the case of an inbound call).</p><h5>Destination</h5><p>The destination of a call specifies where the call terminated. The destination will display different information for each type of call:</p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Call type</th><th class="confluenceTh">Information displayed</th></tr><tr><td class="confluenceTd"><strong>Incoming calls</strong></td><td class="confluenceTd">The name of the user whose extension answered the call, or the extension number if not available;</td></tr><tr><td class="confluenceTd"><strong>Outgoing calls</strong></td><td class="confluenceTd">The network or geographical location that was dialled, or an alias if defined in your contacts list;</td></tr><tr><td class="confluenceTd"><strong>Internal calls</strong></td><td class="confluenceTd">The extension that was dialled, enclosed in square brackets [ ].</td></tr></tbody></table><h5>Destination name</h5><p>The name of the destination called, e.g. Manchester, Tri-Line, London.</p><h5>Destination ID</h5><p>The ID of the destination called.</p><h5>Feature call</h5><p>A feature call is a special type of call that a user dials in order to obtain a specific PBX feature, such as voicemail enable/disable, group pick up, etc.</p><h5>Internal call</h5><p>A call placed within a private branch exchange (PBX) or local switchboard, e.g. not through a central office in a public switched network.</p><h5>Operators</h5><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Operator</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><p><span class="keyword">Equals</span></p></td><td class="confluenceTd"><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVByb3BlcnR5fQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Property"> of a call matches the value entered. In the example below, the filter monitors calls whose destination is <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1HZXJtYW55fQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=Germany">.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9R2VybWFueXxWYWx1ZTE9RGVzdGluYXRpb258VmFsdWUyPUVxdWFsc30&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Destination|Value2=Equals|Value3=Germany"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">Does not equal<br /></span></p></td><td class="confluenceTd"><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVByb3BlcnR5fQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Property"> of a call does not match the value entered. In the example below, the filter monitors calls whose LCR is not <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0xNDcwfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=1470">.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9MTQ3MHxWYWx1ZTE9TENSfFZhbHVlMj1Eb2VzIG5vdCBlcXVhbH0&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=LCR|Value2=Does not equal|Value3=1470"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">Begins with</span></p></td><td class="confluenceTd"><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVByb3BlcnR5fQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Property"> of a call begins with a particular combination of characters. In the example below, the filter monitors calls whose dialled number begins with <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0wMjA3fQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=0207">.<br /><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9MDIwN3xWYWx1ZTE9RGlhbGxlZCBudW1iZXJ8VmFsdWUyPUJlZ2lucyB3aXRofQ&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Dialled number|Value2=Begins with|Value3=0207"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">Does not begin with</span></p></td><td class="confluenceTd"><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVByb3BlcnR5fQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Property"> of a call does not begin with a particular combination of characters In the example below, the filter monitors calls whose CLI does not begin with <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0wMTMxfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=0131">.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9MDEzMXxWYWx1ZTE9RGlhbGxlZCBudW1iZXJ8VmFsdWUyPURvZXMgbm90IGJlZ2luIHdpdGh9&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Dialled number|Value2=Does not begin with|Value3=0131"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">Ends with</span></p></td><td class="confluenceTd"><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVByb3BlcnR5fQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Property"> of a call ends with a particular combination of characters. In the example below, the filter monitors calls whose LCR code ends with <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD03MH0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=70">.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9NzB8VmFsdWUxPUxDUiBjb2RlfFZhbHVlMj1FbmRzIHdpdGh9&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=LCR code|Value2=Ends with|Value3=70"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">Does not end with</span></p></td><td class="confluenceTd"><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVByb3BlcnR5fQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Property"> of a call does not end with a particular combination of characters. In the example below, the filter monitors calls whose trunk access code does not end with <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD00NH0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=44">.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9NDR8VmFsdWUxPVRydW5rIGFjY2VzcyBjb2RlfFZhbHVlMj1Eb2VzIG5vdCBlbmQgd2l0aH0&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Trunk access code|Value2=Does not end with|Value3=44"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">Contains</span></p></td><td class="confluenceTd"><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVByb3BlcnR5fQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Property"> of a call contains a particular combination of characters. In the example below, the filter monitors calls whose account code contains the digits <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD00MH0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=40">.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9U21pdGh8VmFsdWUxPURlc3RpbmF0aW9ufFZhbHVlMj1Db250YWluc30&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Destination|Value2=Contains|Value3=Smith"></p></td></tr><tr><td colspan="1" class="confluenceTd"><p><span class="keyword">Does not contain <br /></span></p></td><td colspan="1" class="confluenceTd"><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVByb3BlcnR5fQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Property"> of a call does not end with a particular combination of characters. In the example below, the filter monitors calls whose chargeband does not contain <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1VS05BVH0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=UKNAT">.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9VUtOQVR8VmFsdWUxPUNoYXJnZWJhbmR8VmFsdWUyPURvZXMgbm90IGNvbnRhaW59&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Chargeband|Value2=Does not contain|Value3=UKNAT"></p></td></tr><tr><td colspan="1" class="confluenceTd"><span class="keyword">Is greater than</span></td><td colspan="1" class="confluenceTd"><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVByb3BlcnR5fQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Property"> of a call is greater than a particular value. In the example below, the filter monitors calls whose response time is greater than <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0xMH0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=10"> seconds.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9MTB8VmFsdWUxPVJlc3BvbnNlIHRpbWV8VmFsdWUyPUlzIGdyZWF0ZXIgdGhhbn0&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Value1=Response time|Value2=Is greater than|Value3=10"></p></td></tr><tr><td colspan="1" class="confluenceTd"><span class="keyword"><span class="keyword">Is less than</span></span></td><td colspan="1" class="confluenceTd"><p>The <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVByb3BlcnR5fQ&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Property"> of a call is less than a particular value. In the example below, the filter monitors calls whose duration is less than <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0zMH0&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=30"> seconds.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2NyaXRlcmlhX2ZpbHRlcjpWYWx1ZTM9MzB8VmFsdWUxPUR1cmF0aW9ufFZhbHVlMj1JcyBsZXNzIHRoYW58TGFiZWw9MzB9&locale=en_GB&version=2" data-macro-name="criteria_filter" data-macro-parameters="Label=30|Value1=Duration|Value2=Is less than|Value3=30"></p></td></tr></tbody></table><h5>Route</h5><p>The route is the itinerary of a call from its source to its destination. The information displayed in this field is determined by the type of call:</p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Call type</th><th class="confluenceTh">Information displayed</th></tr><tr><td class="confluenceTd"><strong>Incoming calls</strong></td><td class="confluenceTd">The CLI of the caller</td></tr><tr><td class="confluenceTd"><strong>Outgoing calls</strong></td><td class="confluenceTd">The number that was dialled</td></tr><tr><td class="confluenceTd"><strong>Incoming internal calls</strong></td><td class="confluenceTd">The caller's username or extension number</td></tr></tbody></table><h5>Tandem call</h5><p>A tandem call is a connecting call in a telephone network, coming into a switch through one trunk and transferred out again through another.</p><h5>Call types</h5><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Call ID</th><th class="confluenceTh">Call type</th></tr><tr><td class="confluenceTd">1</td><td class="confluenceTd">Outgoing call</td></tr><tr><td class="confluenceTd">2</td><td class="confluenceTd">Outgoing failed to connect call</td></tr><tr><td class="confluenceTd">50</td><td class="confluenceTd">Outgoing operator-assisted call</td></tr><tr><td class="confluenceTd">100</td><td class="confluenceTd">Answered direct dial call</td></tr><tr><td class="confluenceTd">101</td><td class="confluenceTd">Answered transferred call</td></tr><tr><td class="confluenceTd">150</td><td class="confluenceTd">Abandoned direct dial call</td></tr><tr><td class="confluenceTd">151</td><td class="confluenceTd">Abandoned transferred call</td></tr><tr><td class="confluenceTd">200</td><td class="confluenceTd">Internal call</td></tr><tr><td class="confluenceTd">250</td><td class="confluenceTd">Internal failed to connect call</td></tr><tr><td class="confluenceTd">300</td><td class="confluenceTd">Feature call</td></tr><tr><td class="confluenceTd">400</td><td class="confluenceTd">Tandem call</td></tr></tbody></table>
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