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<p>TIM Professional can be configured to raise an alert when particular events occur whilst the system is running. </p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8U2hhZG93PWZhbHNlfFVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvNzI0MjEzOC9hbGVydHMucG5nfQ&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|Shadow=false|URL=/download/attachments/7242138/alerts.png"></p><p>The levels of alert are defined as <span class="reference">Urgent/Critical</span>, <span class="reference">Warnings</span> and <span class="reference">Information</span>. The events that could cause these alerts are described below:</p><table class="wysiwyg-macro" data-macro-name="panel" data-macro-parameters="bgColor=white|title=Urgent/ Critical alerts|titleBGColor=f0f0f0" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e3BhbmVsOmJnQ29sb3I9d2hpdGV8dGl0bGVCR0NvbG9yPWYwZjBmMHx0aXRsZT1VcmdlbnQvIENyaXRpY2FsIGFsZXJ0c30&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><ul><li><p class="western">The system couldn’t locate a particular configuration file.</p></li><li><p class="western">PBX data was received from an unknown source. This could indicate a malicious attempt to falsify data.</p></li><li><p class="western">Any error during the mathematical processing of call data.</p></li><li><p class="western">A voluntary system shut-down occurred because an important file could not be accessed due to another process having it already open.</p></li><li><p class="western">A PBX data template could not be located or is missing.</p></li><li><p class="western">Any error during file access in processing PBX data.</p></li><li><p class="western">Any error during the batch pre-process cycle.</p></li><li><p class="western">Any error accessing the call database.</p></li><li><p class="western">An invalid or missing tariff table.</p></li><li><p class="western">Some discarded call data could not be saved for future inspection.</p></li><li><p class="western">Any non-recoverable general reporting error but not including normal feedback from the reporting engine.</p></li><li><p class="western">Any error associated with sending an e-mail.</p></li><li><p class="western">Any error raised whilst administering scheduled reports.</p></li><li><p class="western">Unauthorised access on the TCP data or web server ports.</p></li><li><p class="western">Any other web server type error which could indicate a malicious attack using the HTTP protocol.</p></li><li><p class="western">Any error when generating on-the-fly images such as those used in creating charts for reports.</p></li><li><p class="western">Problems during the automatic archiving of historical call data.</p></li><li><p class="western">Any occasion where the complete contents of the call database were removed.</p></li><li><p class="western">Inactivity timer alerts</p></li></ul></td></tr></table><table class="wysiwyg-macro" data-macro-name="panel" data-macro-parameters="bgColor=white|title=Warnings|titleBGColor=f0f0f0" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e3BhbmVsOmJnQ29sb3I9d2hpdGV8dGl0bGVCR0NvbG9yPWYwZjBmMHx0aXRsZT1XYXJuaW5nc30&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><ul><li> Problems decoding specific PBX data, where the format subscribes to a published protocol.</li></ul></td></tr></table><table class="wysiwyg-macro" data-macro-name="panel" data-macro-parameters="bgColor=white|title=Information|titleBGColor=0f0f0f" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e3BhbmVsOmJnQ29sb3I9d2hpdGV8dGl0bGVCR0NvbG9yPTBmMGYwZnx0aXRsZT1JbmZvcm1hdGlvbn0&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><ul><li>Web page accesses including the IP address of the client requesting the page.</li></ul></td></tr></table><table class="wysiwyg-macro" data-macro-name="info" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2luZm99&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="RICH_TEXT"><tr><td class="wysiwyg-macro-body"><p>The alerts can be saved to a log file on disk or sent as an e-mail notification, as detailed in the <a class="confluence-link" href="/display/professional/System#System-Alerts" data-anchor="Alerts" data-linked-resource-id="13436487" data-linked-resource-type="page" data-linked-resource-default-alias="System#Alerts" data-base-url="http://localhost:8090">Setup</a> section of this documentation.</p></td></tr></table>
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